Zendesk

Senior Software Engineer, Foundation Analytics

Zendesk

June 10, 2021


Zendesk is a service-first CRM company that builds powerful, customizable software designed to improve customer relations. At Zendesk we encourage growth, innovation and believe in giving back to the communities we call home.
As a Senior Software Engineer on Foundation Analytics, you will be responsible for developing many key parts of the foundation data services platform. You will work closely with your team members to design, develop and deliver software projects on time with high quality. You will be a productive member of the data engineering team. You will help Zendesk to deliver high-quality reporting products for our customers.
What you get to do every day as a Senior Software Engineer:

  • Publish well written and tested code to production daily

  • Ownership of designing, developing key features and functionality of our data catalog

  • Investigate production issues, troubleshoot our data catalog and pipelines

  • Ensure data catalog is operating in high efficiency, throughput with high data quality

  • Build a data catalog that will be the foundation for both our customer-facing reporting features and internal product analytics

  • Help team members with researching & brainstorming different solutions for technical challenges facing the team
What you bring to the role:

  • Proven work history of building scalable data catalog, platform, and reliable data pipelines

  • Strong working knowledge in Data Catalog and Schema Registry

  • Fluent in at least one of the following programming languages: Java, Python, or Scala

  • Experience with AWS Data and Streaming services Kinesis and Glue catalog tool

  • Enjoy writing map-reduce jobs to help solve various data engineering challenges

  • Excellent coder and with a strong passion to design scalable, fault-tolerant software systems

  • Familiar with Kafka, Spark frameworks with working knowledge of at least one job scheduling tool: airflow, celery, AWS step functions, or AWS batch

  • 5+ years of work experience in software engineering

  • 3+ years of work experience in data/infrastructure software development

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
About Zendesk - Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.
We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to benefits@zendesk.com with your specific accommodation request.
By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.