Zendesk

Manager, SMB Sales

Zendesk

June 10, 2021


Are you a high-energy manager with a proven track record in sales and the ability to inspire early-career professionals? If so, Zendesk is looking for you to lead its high volume Account Management team.
The ideal candidate has proven experience in managing, building and inspiring a team to achieve weekly, monthly, and quarterly targets. As Manager of Zendesk’s SMB sales team, you will be leading highly visible, strategic efforts for Zendesk - your motivating nature and high attention to detail will be critical. SaaS sales experience is a plus.
Responsibilities
  • Supporting direct reports by participating and leading in prospect meetings and engaging other corporate resources as required
  • Setting up the team to hit monthly and quarterly quotas, by prioritizing and managing high volumes of inbound leads and customer expansion opportunities on high velocity cycles
  • Ongoing mentoring and development of the sales team, includes recruiting, on-boarding and training new Small Business Account Executives, team events and culture building
  • Conducting weekly forecast meetings. Coaching direct reports on strategies to drive closure - both for new business prospects and customer expansion accounts
  • Reporting on all aspects of the business to senior sales management in Madison/San Francisco, with occasional travel required
  • Identifying ways to innovate our sales model, including product demonstrations, automation of manual tasks, and implementing with marketing & product teams
  • Consistently monitoring sales productivity by building Salesforce.com dashboards and reports, and analyzing customer data to identify buying / expansion / churn signals
Requirements
  • Extensive experience in sales, with heavy weight to software experience in SaaS/Customer Support/Sales/CRM
  • Consistent track record of 100%+ of quota achievement as an individual contributor
  • Prior experience managing sales teams preferred
  • Passionate about training early career reps, with a proven track record of building a great working environment
  • Able to thrive in a startup environment— you move quickly, think strategically, and are superb at tactical execution
  • Proven ability to work cross-functionally with customer-facing and back-office teams
  • Excellent presentation, organization, and listening skills
  • Must be analytical and metrics driven through all stages of the sales cycle
  • BA/BS in Business, Marketing, Engineering or related discipline

About Zendesk - Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.
We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to benefits@zendesk.com with your specific accommodation request.
By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.