Manager, Finance & Strategy (CFO Org.)


June 10, 2021

Finance & Strategy (F&S) is a team of trusted strategic advisors, driving growth and scale through innovation and partnership. We are looking for a Finance Manager that wants to make an impact on the G&A functions. This role will partner closely with Finance leaders, providing a wide breadth of exposure to execs and stakeholders. The Finance Manager will be responsible for providing support to the business through deep analytics and modeling, participating in cross-functional workstreams, and collaborating with business partners to manage and forecast operating costs.

The ideal candidate should have a strong foundation of finance experience, attention to detail, excellent communication skills, and be able to prioritize effectively in a fast-paced, high growth environment.


  • Collaborate with CFO business partners as a trusted performance advisor, driving key elements of the budgeting process and proactively communicating financial updates

  • Play an active role in cross-functional work streams which involve the CFO organization, advising on financially impacting decisions, monitoring costs, and keeping the Finance organization in the loop on important developments

  • Use financial modeling and innovative analytics to improve Zendesk’s understanding of it’s G&A organizations, key cost drivers, the value it delivers, and how that value can be increased

  • Design, implement and track KPI’s to measure performance against goals, identify emerging trends and provide insights about the drivers of performance and return on investment

  • Perform core responsibilities around month-end financial close, forecasting, and preparation of management reports related to financial results

  • Serve as primary F&S point of contact & approver on critical processes such as purchase requisition approvals and hiring requisition submission/approval


  • Bachelor's Degree in Economics, Business, Finance, or Accounting

  • 7+ years of relevant FP&A experience

  • Exceptional MS Excel skills required

  • Strong attention to detail with the ability to identify and resolve data issues/needs quickly

  • Strong oral and written communication skills with the ability to synthesize and communicate information across teams; comfortable presenting to executives

  • Strong EQ, experience partnering across matrixed organizations, and an appreciation for building deep business partnerships

  • Experience with financial planning systems strongly preferred - Hyperion or Adaptive experience, specifically, a plus

  • Strong working knowledge of SQL a plus

  • Experience with Google Suite (Sheets, Slides) a plus

About Zendesk - Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.
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