As a Finance & Operations Manager - Invoicing & Refunds (m/w/d), you will work on streamlining the invoicing and refunds process with Connected Retail and Zalando Finance stakeholders, providing dedicated support on all topics around invoicing management and monitoring to the internal Connected Retail team as well as Central teams. You will represent the Operations Team and act as a trust advisor to tackle challenges associated with this topic. Furthermore you will contribute to further improve the satisfaction of our partners, aligned with the high standards of Zalando platform, and enable solutions for seamless convenience to the consumer.
WHERE YOUR EXPERTISE IS NEEDED
You monitor Connected Retail's invoicing process closely with relevant stakeholders and senior management and proactively drive the collaboration with the Central Finance team
You will set up KPIs and targets to monitor and track Logistics invoicing processes and report back to internal teams, for example re-invoicing end-2-end for the Zalando fulfillment logistics services and invoice integration for new carriers
You will set up KPIs and targets to monitor and track invoicing processes beyond Logistics and report back to internal teams, for example problem solving regarding the sales invoices, reporting and ad-hoc support e.g. Internal Audits, Commission rates, invoicing for Gaxsys
You guide and challenge the Connected Retail team, connect the dots/stakeholders and drive structured improvements
You analyse the problems of Connected Retail partners regarding the invoicing and find the root causes. In collaboration with the internal and external teams you find the optimal solution for the root causes
WHAT WE'RE LOOKING FOR
Experience as a Financial Controller/Analyst or Business Analyst in a commercial environment and a university degree in Business Administration with a focus on finance, accounting, process management and auditing, or a comparable degree
You are able to easily understand and interpret financial and performance frameworks to monitor accounting/ financial processes
You are familiar with common BI, office tools and providing finance solutions is part of your daily routine
Excellent communication and written skills both in English and in German with ability to communicate your insights and plans to cross-functional team members and various audiences
PERKS AT WORK
A workplace run on trust, empowerment and feedback; positive, inspiring working atmosphere
Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
Mentoring and personal development opportunities and an international team of experts
Relocation assistance for internationals, PME family service and parent & child rooms
We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
ABOUT ZALANDO CONNECTED RETAIL
As part of the Zalando universe, Connected Retail is enabling brick-and-mortar stores to sell directly to millions of online consumers on the Zalando platform. Together with our partners and state -of- the- art technologies we are building a seamless experience for our 42 million active customers to shop from local stores. This results in greater shopping experience, product selection and availability in products, faster delivery times and more sustainable shipping.
THE FUTURE OF RETAIL IS CONNECTED
Please note that all applications must be completed using the online form - we do not accept applications via email.