Senior UX Researcher


April 8, 2021

Do what you love. Love what you do.

At Workday, we help the world’s largest organizations adapt to what’s next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we’re serious about what we do. But we like to have fun, too. We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work.
Job Description
We are looking for an exceptional UX Researcher to help us understand how Workday and our competitors serve their users. This person will apply their qualitative and quantitative user research skills (e.g., heuristic analysis, usability tests, in-depth user interviews, ethnography, surveys) to both Workday’s and competitors user scenarios.

  • Conduct user research across all of Workday’s product suite that will improve our understanding of our competitive position

  • Inform researchers, designers, and product managers how competitors serve their users for specific personas and/or scenarios.

  • Collaborate with Competitive Intelligence analysts within marketing

  • Partner with design experts to conduct heuristic analyses and usability tests, and to establish other methods to assess usability and user experience

  • Establish a framework to measure the UX quality of competitors’ solutions at a scenario level

  • Present findings to leadership and product development teams to accelerate their understanding of new areas

Skills / Requirements:

  • 5+ years’ experience in the enterprise software industry

  • Comfort in engaging with senior executives and sales teams

  • Strong business acumen coupled with in-depth knowledge of UX principles and best practices

  • Solid executive presentation skills

  • Strong deliverable creation skills (typically in Powerpoint)

  • Strong research, analytical, and synthesis skills

  • Extensive experience with both evaluative and generative user research methods such as in-depth interviews, usability testing, concept testing, benchmarking, etc.

  • Solid understanding of the enterprise software applications landscape

  • Understanding of how and in what ways user experience differentiates products

  • “Get it done” mentality - willingness to roll up the sleeves in a fast-paced environment

  • Drive and desire to take on additional responsibilities over time in a high growth environment

  • Experience analyzing competitors’ user scenarios is a plus

San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, Workday will consider for employment qualified applicants with arrest and conviction records.