Senior Solution Support Architect


March 29, 2021

Do what you love. Love what you do.

At Workday, we help the world’s largest organizations adapt to what’s next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we’re serious about what we do. But we like to have fun, too. We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work.
Job Description
About the Team
It's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion and customer focus to the business of enterprise applications. We work hard, and we're serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun.
Solution Support is part of our Opportunity Engagement Team within the Presales Operations organization. Our team works closely with our presales solution consultants and partners to deliver the best that Workday has to offer. You’ll be part of a group of experts that support one another to deliver complex requirements, showing prospects that we can exceed their needs and expectations.
About the Role
This is not just a role answering questions – we’re experts in digging in and coming up with solutions to a variety of time sensitive, sales-critical issues and providing guidance and advice about what can be achieved. Being a Solution Support expert is about passion, innovation, leadership and excellence in a fast-paced and dynamic organization. The issues we face are usually pivotal to winning deals, so your work can have a significant impact on our business and future. We look to provide thought leadership, innovation and relevant demo content to Presales enabling the delivery of effective, compelling demonstrations on a daily basis.
About you

  • You can demonstrate:

    • Excellent knowledge of the Workday HCM Suite

    • Proficiency in at least two or more of Workday Learning, Talent Management, Staffing and Recruiting

    • Understanding of Workday Reporting, Business Process Frameworks, Security, Calculated Field and other Platform Areas.

  • You’re a confident communicator (verbally and in writing), who collaborates effectively with users at all levels and varying technical ability

  • You’re passionate about problem-solving and have strong analytical skills

  • You love to learn and can effectively absorb new technology and features

  • You are a team player who will build relationships across the organization and company to continue improving the way we serve our customers.

  • You are a self-starter with the ability to work autonomously to find workarounds and solutions, but know when to ask for help.

  • You recognize that a finely tuned sense of urgency in relation to customer and leadership expectations is vital

  • You’re accustomed to the pressure related to resolution timeframes and conflicting/competing priorities that require multitasking

  • You are capable of excelling in a growing and rapidly changing company, working on a brand-new product.

  • You demonstrate initiative, flexibility and provide complete follow through on areas of responsibility and expertise

  • Previous experience as a Consultant / Solution Architect / Support Analysts a plus.