Workday

Senior Associate Renewals Manager

Workday

March 29, 2021


Do what you love. Love what you do.

At Workday, we help the world’s largest organizations adapt to what’s next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we’re serious about what we do. But we like to have fun, too. We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work.
Job Description
Responsibilities:
  • Proactively manage a portfolio of client renewals ensuring on-time customer retention and high dollar over dollar renewal rates
  • Partner with field sales and customer success to sell multi-year subscription renewals and business value of subscription
  • Manage outbound communication to clients as well as leading renewal discussion negotiations
  • Strategize with the Account Executive on different renewal scenarios
  • Work closely with Finance and Legal teams to ensure all contracts are accurate
  • Prepare proposals, including renewal rate calculations, and contract preparation
  • Track and manage all activity in Saleforce.com
  • Verify contracts, data integrity of all quotes, review terms and conditions to ensure renewal subscriptions in line with company guidelines and policy
  • Respond to questions from customers and sales reps on any aspect of the renewal
  • Partner with other renewal team and deal desk team members as appropriate to assist with successful completion of renewal

Requirements:
  • 1-3 years experience in renewals, sales, account management or equivalent customer facing role
  • Bachelor degree or equivalent business experience
  • Must be motivated, goal oriented and able to work independently
  • Ability to organize, prioritize, complete activities and meet deadlines on a daily basis
  • Requires ability to withstand frequent and intense pressure as a result of demanding workload and must be able to maintain a positive and professional manner throughout
  • Comfortable in a fast-paced, high-growth environment
  • Requires strong oral and written communication skills (with two years’ experience working with external clients)
  • Possess high degree of honesty, integrity and ability to maintain confidentiality
  • Requires the ability to acquire a thorough knowledge of our products, the value they provide, corporate goals, and the effect they have on the Renewals team

Key Competencies:
  • Team Player
  • Excellent customer management skills
  • Sales and communication skills
  • Strong multi-tasking and prioritization skills
  • Attention to detail while working on various renewal opportunities
  • Contract language interpretation
  • Strong track record of sales accomplishments leading negotiations
  • Initiative
  • Problem solving analysis
  • Execution
  • Decision making/judgment