Wix

Payments Account Manager - Portuguese

Wix

April 26, 2021

We are:
Payments by Wix. We deal with all aspects of online payment processing and financial services for Wix users. Essentially, we make it possible for Wix users to get paid on their website. We’re a customer-obsessed group of experts, from all disciplines, with vast knowledge and experience in fintech.
As the Payments by Wix Account Manager, you’ll have the chance to lead the conversation with our top merchants. You’ll be a key member of the team, working directly with our top Users ensuring they are receiving the best service and support during their payments life cycle.
You are:
You’re an Account Manager or Customer Success Manager with 2+ years of experience in the payments industry. You’re Fluent in English and Portuguese (verbal and written) and you know the particularities of the Brazilian payment eCommerce ecosystem (installments, boleto, anticipation, PIX). You’re obsessed with customer success, can empathize with customer needs and pains, and passionate about creating great products, and you’re skilled in researching and analyzing user needs, intents, and business cases.
You’re a team player and self-starter with great communications skills who’s ready to shape a newly created team.
As a Payments Account Manager - Portuguese, you will:
Create and cultivate deep and meaningful relationships with our users and build their loyalty towards Payments by Wix, get their feedback and represent their voice within relevant decision junctions to improve our products according to their business needs.
Coordinate with our users all communication of resolutions, inquiries, and issues
Take accountability for the success of Wix’s users assigned to you, their satisfaction, and the value they get from Wix products
Communicate effectively within your team and across other Wix departments such as Support, Marketing and Payments Operations
Develop, influence and improve payments knowledge within our team and Top User and deliver key value propositions
Contribute to global and cross-departmental projects to improve our products and services