WeWork began in 2010 with a vision to build the first global physical platform designed to bring people together. Today, we offer access to a desk, an office, a headquarters, or an entire building in hundreds of cities around the world; with over a third of the Fortune 500 companies being part of the WeWork community.
About the Opportunity
Regional Operations Manager West, Key Accounts will be accountable for ongoing operational support and launch of new buildings within the designated account. The geographical area of responsibility includes western US and Canada including but not limited to - Arizona, British Columbia, California, Colorado, and Texas. In addition, the role supports selected APAC locations. The role is the operations leader that serves as the single point of contact between operations teams (Security, Facilities, Soft Services, IT, Community, and Enterprise Services), vendors, customer groups, and client leadership across the portfolio.
This role can be remote as long as the employee sits in either the MST or PST time zones.
In this role, you’ll:
Portfolio Specific Responsibilities:
Lead all launch operations post project delivery, in concert with the client, their vendors, and various WeWork teams
POC for all operational items (Facilities, Security, Cleaning, Member Tech, F&B) working with the client and distributing responsibilities when necessary to applicable functional leaders
Implement and ensure compliance with agreed-upon playbook regulations for each property
Suggest improvements and modifications to playbook when needed and verify through documentation
Serve as an escalation point for the client for all items related daily operations
Accountable for delivery of contracted member experience expectations within the assigned portfolio of accounts.
Function as the supervisory point of contact for minor project (Day 2) execution, coordinating internal efforts to meet expected timelines, quality, and budget, and aligning expectations with clients for contracted deliverables
Participate in regular meetings with account and WeWork Leadership including all operations function
Provide regular status on all aspects of a project to WeWork leadership, particularly raising issues and recommended solutions proactively and in compliance with WeWork operational standards
Provide early warning of potential operational issues to both the client and WeWork
Maintain strong working knowledge of Standard Operating Procedures, both internally and externally
Manage team meetings for both internal and external stakeholders
Support other capacity-building activities, as needed, including design of new templates, documentation of best practices, the conduct of lessons learned meetings, and other sanctioned activities to improve operational excellence, identifying areas where enhancements and process improvements are needed
Mentor junior team members, providing guidance on identifying and escalating issues and risks
Reports directly to the Global Head of Operations - Key Accounts while supporting all operations functions across the region.
Drives weekly strategic operations meetings with key regional stakeholders including both WeWork and client leadership
First level POC of all internal and external operational functions
Domestic travel of approximately 50%
We’d love to hear from you if you meet the qualifications below:
Minimum four-year degree or relevant experience
Minimum 7 years experience in a client-facing role
Minimum 5 years experience with managing projects
Minimum 5 years experience with Facilities Management (Ideally IFM)
Life at WeWork
Excellent communication skills (written and oral)
Experienced working in matrixed environments
Good organizational, multi-tasking, and time-management skills
Proven abilities to manage projects and work with multi-disciplinary teams
Proven abilities to manage project scope, resources, and financials
Proven abilities motivating and managing teams of other functions or service delivery professionals
Experience and aptitude for multiple software application and suites
Just as we empower our community, we believe in empowering our team to create their own life’s work. We move fast and challenge each other, but we always make sure we look out for one another. Our culture and values are what make working here rewarding.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Learn more about diversity at WeWork here.