Regional Operations Manager West, Key Accounts


April 30, 2021

About Us
WeWork began in 2010 with a vision to build the first global physical platform designed to bring people together. Today, we offer access to a desk, an office, a headquarters, or an entire building in hundreds of cities around the world; with over a third of the Fortune 500 companies being part of the WeWork community.
About the Opportunity
Regional Operations Manager West, Key Accounts will be accountable for ongoing operational support and launch of new buildings within the designated account. The geographical area of responsibility includes western US and Canada including but not limited to - Arizona, British Columbia, California, Colorado, and Texas. In addition, the role supports selected APAC locations. The role is the operations leader that serves as the single point of contact between operations teams (Security, Facilities, Soft Services, IT, Community, and Enterprise Services), vendors, customer groups, and client leadership across the portfolio.
This role can be remote as long as the employee sits in either the MST or PST time zones.
In this role, you’ll:

  • Lead all launch operations post project delivery, in concert with the client, their vendors, and various WeWork teams

  • POC for all operational items (Facilities, Security, Cleaning, Member Tech, F&B) working with the client and distributing responsibilities when necessary to applicable functional leaders

  • Implement and ensure compliance with agreed-upon playbook regulations for each property

  • Suggest improvements and modifications to playbook when needed and verify through documentation

  • Serve as an escalation point for the client for all items related daily operations

  • Accountable for delivery of contracted member experience expectations within the assigned portfolio of accounts.

  • Function as the supervisory point of contact for minor project (Day 2) execution, coordinating internal efforts to meet expected timelines, quality, and budget, and aligning expectations with clients for contracted deliverables

  • Participate in regular meetings with account and WeWork Leadership including all operations function

  • Provide regular status on all aspects of a project to WeWork leadership, particularly raising issues and recommended solutions proactively and in compliance with WeWork operational standards

  • Provide early warning of potential operational issues to both the client and WeWork

  • Maintain strong working knowledge of Standard Operating Procedures, both internally and externally

  • Manage team meetings for both internal and external stakeholders

  • Support other capacity-building activities, as needed, including design of new templates, documentation of best practices, the conduct of lessons learned meetings, and other sanctioned activities to improve operational excellence, identifying areas where enhancements and process improvements are needed

  • Mentor junior team members, providing guidance on identifying and escalating issues and risks

Portfolio Specific Responsibilities:

  • Reports directly to the Global Head of Operations - Key Accounts while supporting all operations functions across the region.

  • Drives weekly strategic operations meetings with key regional stakeholders including both WeWork and client leadership

  • First level POC of all internal and external operational functions

  • Domestic travel of approximately 50%

About You
We’d love to hear from you if you meet the qualifications below:

  • Minimum four-year degree or relevant experience

  • Minimum 7 years experience in a client-facing role

  • Minimum 5 years experience with managing projects

  • Minimum 5 years experience with Facilities Management (Ideally IFM)

Preferred Skills

  • Excellent communication skills (written and oral)

  • Experienced working in matrixed environments

  • Good organizational, multi-tasking, and time-management skills

  • Proven abilities to manage projects and work with multi-disciplinary teams

  • Proven abilities to manage project scope, resources, and financials

  • Proven abilities motivating and managing teams of other functions or service delivery professionals

  • Experience and aptitude for multiple software application and suites

Life at WeWork
Just as we empower our community, we believe in empowering our team to create their own life’s work. We move fast and challenge each other, but we always make sure we look out for one another. Our culture and values are what make working here rewarding.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Learn more about diversity at WeWork here.