Experience Lead, Hospitality


June 10, 2021

About Us
WeWork began in 2010 with a vision to build the first global physical platform designed to bring people together. Today, we offer access to a desk, an office, a headquarters, or an entire building in hundreds of cities around the world; with over a third of the Fortune 500 companies being part of the WeWork community.
About the Opportunity
The Experience Lead, Hospitality plays an integral role in the overall success of WeWork’s partnership with a Sports and Multimedia Company based in New York City. The candidate must have a passion for delivering a first class service and a desire to exceed employee expectations. Candidates must have the ability to multitask and a willingness to handle matters both big and small with an emphasis on curating an enhanced employee connection through elevated guest experience, programming, and employee activations co-created with client stakeholders. The ideal candidate must be comfortable conversing with employees, guests and VIP personnel on a consistent basis.

Duties and Responsibilities

Change Management

  • Educate the workplace on new space best practices including proper usage, agile working strategy, new conferencing, meeting techniques and escalation procedures for facilities and system related items.

  • Make recommendations to the physical product and building operations team on any repairs, maintenance, or updates required in the facility.

  • Manage new requests from employees and identify the correct channels and resources to complete the request.

Events and Hospitality

  • Partner with enterprise company’s Workplace Experience Teams to bring WeWork expertise to initiative strategy, co-create calendar of events and activations focusing on planned initiatives.

  • Oversee the guest & visitor registration process for the entire company site to create an elevated hospitality experience with the Experience Manager.

  • Serve as a conduit between Conference Service Director and contracted food and beverage provider to ensure alignment for upcoming meetings, events and activations.

  • Oversee the planning and execution of events with partnership through client stakeholders.

  • Recommend best practices, including but not limited to: community management, events, training, and employee experience on a company-wide level.

Experience and Requirements

  • Must have executive presence and be comfortable interfacing with C-level personnel and VIP guests on a consistent basis.

  • Experience in Booking Systems, Software and best practices.

  • Adhere to a business-professional work environment, and abide by Client-directed uniform and name tag.

  • Must be available to work a 9-hour shift schedule between 8am - 7pm to meet the needs of the business.

  • Ability to lift and carry up to 35 lbs

  • 2+ years experience of client facing or customer service experience in a hospitality role required

  • Experience in Hotel FOH, and or high-end Retail/Restaurant, Event Coordination, Catering or High-end Service Industry Experience a plus

  • Knowledgeable and experienced in developing and tracking event and/or program analytics

  • Knowledgeable and experienced in creating Run of Shows/Program Agendas and or event recaps

  • Experience managing event budgets

  • Must be able to perform all essential physical aspects of the position which may include standing for long periods of time, sitting, walking, squatting, stooping, reaching, and bending above and below shoulder height

  • Highly flexible and adaptable to continuous change and growth.

  • Organized and detail-oriented.

  • Ability to solve problems with innovative thinking.

  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.

  • Passion and understanding of WeWork’s mission and values.

  • Experienced in creating and executing Standard Operating Procedures (SOPs)

Life at WeWork
Just as we empower our community, we believe in empowering our team to create their own life’s work. We move fast and challenge each other, but we always make sure we look out for one another. Our culture and values are what make working here rewarding.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Learn more about diversity at WeWork here.