Webflow

Customer Support Specialist - Billing (US/Canada)

Webflow

April 16, 2021


Webflow is a visual web development platform that empowers non-coders to create incredible experiences for the web. We're looking for a Customer Support Specialist - Billing to help empower our customers to do their best work and make Webflow the best product possible.
About the role
  • Location: San Francisco HQ, US remote or Canada
  • Preferred time zones: any time zone within the United States
  • Type: 40 hours per week, Full Time

We have ambitious goals for 2021 to build out 24/7 support, so if you have weekend availability (or even if you don't) we'd love to hear from you.
As a Customer Support Specialist - Billing, you'll …
  • Provide consistently high-quality customer experiences for all Webflow customers
  • Help customers in support queues using applications including but not limited to Help Scout, ClickUp
  • File bugs, troubleshoot issues, and collaborate with the team to provide an excellent customer experience
  • Advocate for our customers and work closely with your team and manager to find areas of improvement within our product and services.
About You
You'll thrive as a Customer Support Specialist - Billing if you:
  • Have demonstrated experience with providing high-touch customer support over email and live chat in SAAS or technical customer service
  • Possess a deep understanding of Webflow products or have experience with other web design tools or platforms
  • Understanding of HTML, CSS, DNS or advanced understanding of Webflow
  • Exhibits analytical reasoning and critical thinking skills for technical troubleshooting
  • Have demonstrated written and verbal communication skills (English)
  • Ability to learn new digital tools quickly
  • Work autonomously, creatively, and kindly with your teammates while empowering and supporting those around you.
  • Practice radical candor with your colleagues to communicate clearly. You can start from the common ground as a great listener and work towards creative solutions with others.
  • Advocate for others – including customers and colleagues – and you want to build a career in customer support!

If you don't meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role's requirements.
About us
At Webflow, we believe that what we're doing doesn't define our success — so we focus on our "how" and our "why." So, here they are:
Our dual missions — one for the world, one for us
  • For the world: To empower everyone to create for the web and spark an unprecedented wave of digital innovation.
  • For ourselves: Lead fulfilling, impactful lives.

Our core behaviors (how we act)

  • Start with customers
  • Practice extraordinary kindness
  • Be radically candid
  • Move intentionally fast
  • Just fix it
  • Lead by serving others
  • Dream big
Our commitments to you
  • We'll pay you! This is a full-time, salaried position that includes equity
  • We'll invest in your physical and mental well-being with health, dental, and vision benefits and a monthly stipend for health and wellness expenses
  • We'll pay you to take a vacation … seriously. We'll give you a $1,000 bonus for taking your first vacation with us that is more than 5 days
  • We offer flexible parental leave
  • We give you a 5 week sabbatical after 5 years of service
  • We provide remote employees with the equipment and productivity stipend they need to create a great remote work environment
  • We will offer you the support you need to help you grow as an impactful Customer Support Specialist - Billing and a healthy human being
Think you're a good fit for the role?
If you share our values and our enthusiasm for empowering the world and you're up for the challenge of working remotely for a distributed team, we would love to hear from you and explore the value you can add to our team.
Note: You'll need valid U.S. work authorization to join us.