Visa

Technology Content Manager

Visa

July 21, 2021

Company Description
Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.
Job Description
The Visa Corporate IT group has embarked on a major transformation journey. We will not follow the 'traditional' IT playbook of simply purchasing off the shelf solutions and stitching them together. We are transforming ourselves into a true engineering organization where we put customer experience first, create highly leveraged (and loved) platforms with a heavy emphasis on operational excellence such as ensuring our platforms and services are unbreakable. Where we choose to continue with packaged software we will invent our way around their limitations such as poor UI or scale.
The Employee Experience Lifecycle Team (EELT) within Corporate IT believes that great design and efficient processes have the ability to engage and inspire employees and we strive to rethink and redefine how employees interact with our corporate applications and products. We are a team of creative and collaborative strategic thinkers, and conceptual problem solvers who make every decision an informed one. We value precision coupled with a “get it done” mindset, and look for proven skills over big egos. If you are obsessed with the employee experience, this is the team for you!
At Visa we have an exciting opportunity for a hands-on Content Manager with a passion for precision, curiosity, quality, and driving end-user adoption, advocacy, education and satisfaction. Our suite of work tools is ever changing and requires an individual who truly understands the needs of our users and possesses the imagination, skill and persuasive techniques to meet the needs of our driven, diverse and dynamic workforce.
Responsibilities:
The Content Manager is a steward of a plethora of content that rests on the company’s intranet which all caters to empowering employees with the information they need to stay productive. This individual will maintain the quality, accuracy and consistency of these sites’ content, navigation and visual design. They are also responsible for managing key projects, engaging and training users, and monitoring the health of the underlying technology, requiring a combination of communications and writing skills and moderate technical abilities and understanding.
Responsibilities also include:
Content Development and Management
  • Design and build site content that is aesthetically pleasing, concise and informative
  • Provide advisement to other content owners who manage and maintain information on our sites
  • Serve as primary liaison to our community of content owners by providing training and consultation when necessary
  • Establish and administer content governance in accordance with the web standards outlined by Visa
  • Support intranet initiatives, including writing, editing, developing websites/pages, and graphics
  • Manage intranet content, ensuring corporate and stakeholder content remains up-to-date, fresh and engaging to employees
  • Perform content audits on a regular basis to ensure content health, value and accuracy
  • Maintain strong communication between our organization and the main stakeholders and user groups that rely on our content
  • Foster continued adoption and engagement of our sites

Site Performance and Maintenance
  • Monitor site analytics and report on key performance indicators
  • Maintain sound information architecture (site navigation)
  • Support projects to improve our websites and deliver new content/tools based on employee needs
  • Liaise with the IT department on special projects and technical issues
  • Manage common administrative tasks for our sites and liaise with IT staff when necessary

Future Enhancements and Social Intranet Content
  • Support initiatives to develop new, unique and premium content through channels such as social media
  • Stay up-to-date with intranet trends, understand the market and use employee research and data to inform future updates
  • Help drive the intranet toward a user-generated content model, including written content, photos, videos and blogging
  • Provide additional project-based support as needed across the Employee Communications team

Qualifications
  • Bachelor’s degree in Web Design, Information Technology, Marketing, Communications, Management, Business, Project Management, Finance or Economics
  • 5+ years of Communications experience
  • 5+ years of implementing and/or managing web sites or intranets
  • Working knowledge of the Adobe Creative Suite (especially Adobe Experience Manager, InDesign, Illustrator and Photoshop) is strongly desired
  • Strong understanding of the Microsoft Suite of Tools
  • Experience in training the Microsoft Suite of Tools is a huge plus
  • Knowledge of Internet/Intranet industry and social media standards
  • SharePoint knowledge a plus
  • Basic understanding of the components of common web technology (HTML, CSS, JavaScript)
  • Graphic design experience a plus
  • Experience interpreting Web analytics
  • Strong computer skills: Microsoft Office, Photoshop, HTML editor tools, and social media applications
  • Excellent written and verbal communication skills, including copy editing and proofreading
  • Understanding of User Experience and Design Thinking principals, tools and techniques
  • Strong customer service and analytical skills required
  • Ability to prioritize and manage multiple projects simultaneously while meeting deadlines
  • Works well under pressure and in a fast-paced environment
  • Project management, leadership and decision-making skills
  • Strong sense of urgency and proactive nature
  • Ability to think and communicate with a variety of cross-functional stakeholders across the organization, including senior leadership
  • High energy, enthusiasm, creativity and resourcefulness
  • Strong attention to detail
  • High level of professional integrity and confidentiality
  • Ability to adapt to change quickly and to tackle unfamiliar tasks and requests with enthusiasm and resourcefulness
  • Experience working in a global or multiregional capacity, with strong cross-cultural sensitivities
  • Self-motivated with the ability to exercise independent judgment with minimal direction from senior management
  • Simplifier, able to break-down ambiguous or complex tools and/or processes into understandable or manageable chunks to drive user adoption and satisfaction
  • Curious and creative, able to push boundaries, ask “why?” and “why not?”, and is tenacious with problem-solving with a propensity to persevere
  • Acute business acumen and understanding of organizational issues and challenges
  • Must have a passion for championing customer experience

Additional Information
All your information will be kept confidential according to EEO guidelines.