Senior Technology Learning Consultant


July 22, 2021

Company Description

Common Purpose, Uncommon Opportunity
. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.
Job Description
Visa University is changing the learning culture at Visa. We are a CEO supported start-up team within a large, global organization. We are a team of experts in our respective disciplines, but more importantly, we strive to harness our collective expertise in the most effective way for the benefit of learners. We combine rigor, data, and subject matter expertise with intuition and common sense of what will be most effective for the business. We like to prototype, launch and evaluate. We are comfortable learning from our mistakes.
The Learning Consultant will play a crucial role in understanding the learning objectives and driving and implementing learning solutions for internal technology stakeholders in the NA & LAC regions. The successful candidate will collaborate with the Technology College and regional technology leadership team members to gain a deep understanding of capabilities required to grow and optimize Visa’s talent strategy. This role will report into the Regional Head of Learning - NA Region.
  • Build trusted partnerships and manage relationships with regional technology leadership team and other stakeholders to understand their goals and needs, gain buy in to proposed initiatives and drive initiative success
  • Collaborate with business stakeholders and VU Shared Services to develop and administer regional training needs assessments, analyze organizational challenges, and work with the internal Colleges to define strategies and identify solutions that drive measurable results.
  • Serve as a Subject Matter Expert (SME) on VU’s product catalogue and learning solutions that have already been developed for global implementation
  • On an exception basis, develop and deliver regional learning solutions and identify and manage local strategic external partner relationships to support these programs.
  • Champion deployment of learning strategies and programs for the North American Region
  • Be a champion of Visa’s learning culture and values and help cultivate these across the region.
  • Effectively communicates timelines and learning and development requirements to business partners and management team.
  • Establish and maintains collaborative, solution-oriented relationships with cross functional leaders and partners.


Basic Qualifications:

  • 8 or more years of relevant work experience with a Bachelor’s Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA)

Preferred Qualifications:
  • 9 or more years of relevant work experience with a Bachelor’s Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA)
  • 8+ years’ experience consulting with Technology leaders on technical learning needs
  • Experience with supporting Engineering, Data Science, and other Technical verticals
  • Strong aptitude for working with broad scope of technical, business, and professional subject matter; quick and agile learner
  • Digital payments background preferred
  • Demonstrated ability to effectively collaborate, consult and influence senior leaders, business partners, internal and external customers, and colleagues to drive business results.
  • Strong communication (written and verbal), consulting, stakeholder management, relationship management and influencing skills at all levels in an organization.
  • Effective track record of using metrics and analytics to drive decision making and increased value generation (sales, satisfaction surveys, etc.)
  • Demonstrated experience as a change advocate with keen ability to drive innovation resulting in measurable impact of learning solutions.
  • Experience in vendor management and selection
  • Experience in Training Needs Analysis (TNA), diagnostics, supporting L&D solutions, and evaluation of L&D projects
  • Excellent collaborator, extremely comfortable working in matrixed environment; able to engage a broad stakeholder community in solution design and delivery

Additional Information

Physical Requirements:

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment (phones and computers), reach with hands and arms, and bend or lift up to 25 pounds
Travel Requirements:
The incumbent may be required to travel, up to 10%
Work Authorization:
Authorization to work in the U.S. is a precondition of employment for this position. Visa will not sponsor applicants for work visas in connection with this position.
VISA is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.