Visa

Senior Implementation Analyst

Visa

June 11, 2021

Company Description
Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our Visa Net network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy.
Visa's sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.
Job Description
Global Client Support Services works with issuers, acquirers, processors and merchants worldwide to develop and deliver the support model for Visa Inc. This includes day-to-day operations and product support, back office support and customer performance reporting.
Job Scope
This is an individual contributor role responsible for solving complex problems and taking a broad perspective to identify innovative solutions. This role serves as a technical/functional specialist and works independently with guidance only in the most complex situations.
Responsibilities
  • Lead project management of implementations for Visa client institutions and processors in assigned region to ensure client expectations are exceeded.
  • Coordinate directly with clients to understand card program set up requirements and facilitate new card program installations, conversions and maintenance requests without customer impact.
  • Report client project accomplishments and deliverables to management monthly.
  • Manage non-routine, complex processing and change requests, as well as short term tactical and strategic client initiatives.
  • Act as the Project Lead for various initiatives - both internal and external - using Project Management best practices and skills.
  • Proactively identify operational opportunities to increase service quality or efficiency.
  • Build and enhance positive working relationships with key Visa client institutions, processors and internal stakeholders.
  • Prepare and maintain detailed project plans, status reports, and issues logs.
  • Represent client system and operational requirements to internal Visa organizations.
  • Responsible for own work flow assignments and must be able to take the initiative to resolve problems and meet deadlines.
  • Coordinate internal Visa resources to ensure delivery on commitments.
  • Create, update and enhance internal support documents to assist internal and external stakeholders.
  • Support biannual business enhancements and all Visa mandates.

Qualifications
  • Bachelor’s degree or equivalent experience. Requires a minimum of 8+ years’ experience in a customer support role in financial services, payment card, software, or information services.
  • Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.).
  • Excellent time management, organization, and planning skills are essential.
  • Ability to comprehend and translate complex technical issues and apply to business solutions.
  • Able to set priorities, influence others, and manage customer expectations.
  • Demonstrated success in customer relationship management.
  • Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines.
  • Excellent verbal, written, presentation and interpersonal skills are required.
  • Strong project management skills required.
  • Demonstrated ability to articulate complex technical terms or processes into business language.
  • Arabic, English and French Languages are necessary.