Director, Global Client Testing (GETS)


July 21, 2021

Company Description
As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.
At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.
You're an Individual. We're the team for you. Together, let's transform the way the world pays.
Job Description
The successful candidate will be part of a global team to focusing on defining new process and test designs for the Global Client Testing Organization. Be viewed as the subject matter expert for the global team and responsible for the project management of Business Enhancements related tasks. Should have detailed analytical skills and good understanding of the test methodologies and be able to interface directly and make decisions with staff members of Global Client Testing, Product Management, Project Management, Client Implementations and Development.
Essential Functions
  • Own the Business Enhancements process globally for the Global Client Testing (GCT) team.
    • Create and execute a global project plan coordinating activity across multiple teams and levels within GCT.
    • Ensure multiple staff members across GCT deliver work products for the release.
    • Co-ordinate activities with the Readiness, Product and Technology organizations.
    • Lead all Technical Letter review sessions to ensure documentation is accurate prior to publication.
    • Advocate and negotiate on behalf of GCT with management levels of Product and Technology for delivery of testing capabilities.
    • Lead the creation of the test scripts in both test tools.
    • Co-ordinate internal testing of code prior to client release.
    • Provide primary escalation point for all release related issues to ensure all issues are tracked and reported to the technology team for resolution including negotiation of timeframes for resolution.
    • Provide management level reporting of volume, team readiness and issues before and during client testing.
  • Assess complex changes for impact to GCT strategy and process providing both long- and short-term solutions to management.
  • Develop and deliver training for new product testing globally.
  • Develop/Maintain transaction and automation scripts.
  • Collaborate with developers and QA leads to improve testability, automation, and tools.
  • Analyze automation feasibility.
  • Develop/maintain transaction testing scripts including a bi-annual review of all existing scripts for continuous process improvements.
  • Develop/maintain clear testing project documentation
  • Follow the standards in development to ensure compliance with Audit Requirements.
  • Actively look for opportunities to enhance standards and improve process efficiency
  • Identify and troubleshoot system issues working with functional/development as required
  • Document software defects using bug tracking system, and report defects to software developers.
  • Work with functional team, development team to ensure on time and quality delivery.
  • Coordinate and collaborate with a globally distributed team.
  • Provide ongoing guidance and knowledge to less tenured testing employees.

Additional responsibilities/skills
  • Proactively drives team collaboration and provides direction for team goals
  • Proactively builds relationships beyond “business as usual” contacts.
  • Looks for opportunities to share knowledge and experience department-wide to grow the group
  • Viewed as a SME both within Testing and Certification Solutions and with Product, VIP Development and VIP QA
  • Drives changes in tool development and supporting Visa Values and departmental goals
  • Must be high-energy, detail-oriented, proactive, and able to function under pressure to meet tight deadlines.
  • Strong communication skills - both verbal and written – and able to quickly learn and implement new technologies, application appropriate frameworks and tools.
  • Strong relationship, collaborative skills, and organizational skills with a high degree of initiative and self-motivation and able to work as a member of matrix based diverse and geographically distributed project team.
  • Willingness and ability to learn and take on challenging opportunities.

Basic Qualifications
  • 10 years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications
  • 12- 15 years' experience with Bachelor’s Degree in Computer Science, Computer Engineering, Management Information Systems or Technology related field. 8 - 10 years' experience with an advanced degree.
  • 8 -10 years of experience on transaction simulators
  • Strong MVS skills and coding skills
  • General business knowledge of financial systems and EFT
  • Excellent Customer Service skills requirement
  • Strong understanding of Agile, scrum and Quality Assurance processes and methodologies
  • Demonstrated Project Management skills required Project Management certification a plus.
  • Requires interaction with resources at all levels of the organization, both internally and externally with the client, ranging from individual contributor resources to senior executives
  • Strong knowledge of client configuration (CORE/Config/Token)
  • Experience in MVS and Tandem Systems
  • Experience with tools like clear quest, ALM, AGM, Share point, Wiki, and Clear-2-pay tools

Additional Information
Work Hours
  • Incumbent must make themselves available to support meetings held during U.S. business hours. Off-hour support of non-US based calls expected (2 - 4 hours per week)

Travel Requirements
  • This position requires the incumbent to travel for work up to 10% of the time.

Physical Requirements
  • This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.