APM - Performance Engineer


September 14, 2021

Company Description
As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.
At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.
You're an Individual. We're the team for you. Together, let's transform the way the world pays.
Job Description

Job Description

An engineering position that will play a key role in Architecting, Maintaining APM - Application Performance Management tools and provide Subject Matter Expertise to solve complex application performance problems. You will ensure the most effective and efficient utilization of IT resources, while delivering best in class application performance platform. You will have a deep technical understanding of distributed systems application architecture, open systems infrastructure and internal private cloud hosting environments
Essential Functions:

  • Drive engineering, certification and security aspects of Application Performance Management monitoring tools and services for on-prem APM Platform

  • Follow good engineering practices and concepts and adhere to audit requirements and understand corporate compliance issues and requirements.

  • Manage identified security vulnerabilities, work with vendor to develop remediations, and track to resolution in timely manner

  • Support in triaging and troubleshooting of issues related to performance degradation incidents in production environment using Application Performance Management tools and Subject Matter Expertise

  • Monitor application performance, optimize performance bottlenecks and usage to develop application capacity models

  • Development of custom tooling for extensions and integrations of application monitoring tools with external systems, such as CMDB, ServiceNow.

  • Help optimizing system components such as CPU/Memory/Disk/Network & OS/Application software for maximizing the computer resources utilization.


Basic Qualifications:

  • 4 years of work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) from an accredited school or 0 years of work experience with a PhD degree

  • Minimum of 4-6 years' hands-on experience in using any Application Performance Management tools - Aternity APM/AppDynamics/Dynatrace

Preferred Qualifications:

  • Expert in APM instrumentation of multi-tier services on legacy VM or physical on-premises hosts, on-premises container-based runtimes.

  • Strong skills on Linux (RHEL) system administration

  • High level of comfort with shell scripting and shell usage

  • Working knowledge of protocols including HTTP, LDAP; data formats including XML and JSON, basic knowledge of end-to-end transport security (SSL/TLS).

  • Working knowledge of network usage related to an application/OS stack performance and stability (e.g., packet capture and analysis, performance of application TCP listeners, client > server TCP negotiation, usage of load balancer or network failover)

  • Working knowledge of Docker containers, Kubernetes

  • Expert knowledge in hardware, software, and distributed applications environments and solid understanding of their associated capacity and performance indicators

  • Experience with Spunk queries

  • Effective verbal and written communication skills. Strong interpersonal, facilitation and leadership skills.

  • Deeply self-motivated with the ability to work independently, coordinating activities within cross-regional and multi-functional teams

Additional Information

Work Hours:
Varies upon the needs of the department
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
EEO Statement: Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.