Tracking Support Agent, Uber Freight


April 22, 2021

About the Role
Tracking operations is pioneering how Uber Freight manages shipper and carrier partner support, and we're looking for Customer Support Representatives (CSRs) to provide phone/email/chat support to our carrier and shipper partners. We aim to build contact management centers dedicated to providing world-class customer support to carriers, drivers, and shippers. Uber Freight relies on customer support departments to address our customers' toughest issues, handle partner concerns on various issues, and provide an environment to pilot support for new products or test new support modalities or processes.
What You Will Do:
  • Outbound Calling/Texting/Emailing - You'll be calling on drivers and carriers to track orders to ensure on-time pickup and delivery.
  • Inbound Support - Carriers and customers reach out to us for various reasons. Your job will entail answering these calls and delighting our users with each interaction.
  • Hustle: Take ownership of UberFreight growth in North America, do whatever it takes to get the job done, delight users and carrier partners - we take service seriously.

Basic Qualifications:
  • High proficiency using computers (typing, quickly navigating between various tools)
  • Excellent written and verbal communication skills
  • Time management skills - you'll be balancing multiple issues at once to efficiently resolve a large number of inquiries
  • Ability to investigate and troubleshoot problems efficiently
  • The ability to work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users
  • Agility - you can move quickly with care and accept change while absorbing new information with ease
Preferred Qualifications:
  • Experience in the logistics or Freight industry
  • Bachelor's Degree or some college experience

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing the form.