Program Manager, Global Strategic Projects


About the Role
We are looking for an experienced Program Manager in San Francisco, CA to implement and lead complex, global, cross-functional programs. Based in San Francisco, but working with teams around the world, this role will coordinate disparate groups across CommOps and Uber to deliver highly impactful projects.
In this role, you will support some of the most critical projects in CommOps. You should have excellent stakeholder management, project management, and presentation skills, as well as deep operational knowledge and the flexibility to work in a wide range of functional areas.
What You'll Do
  • Be a thought partner to the CommOps organization to identify programs that can directly address organization and company priorities
  • Drive the end-to-end implementation of large-scale, high-impact programs that are essential to the success of CommOps
  • Ensure projects are properly defined and scoped with charters that include well-written problem statements and quantifiable goals and baseline data
  • Identify opportunities in our processes and operating models, driving strategic projects aimed at making improvements with global impact
  • Work closely with a cross-section of functions and geographies and lead distributed teams through influence to accomplish these programs
  • Drive project and key stakeholder alignment on initiatives to ensure they are connected to the larger customer support goals
  • Coordinate disparate groups to align on shared objectives and work toward a common purpose

Basic Qualifications
  • Minimum 4 years of program management experience, leading multi domain projects

Preferred Qualifications
  • 5 years of prior work experience in program management or a related field (e.g., consulting, operations, etc.)
  • Highly structured and detail oriented approach to work
  • Ability to derive insights from data and use data to inform decisions
  • Experience working with large and distributed global teams
  • Proven track record managing stakeholders and operating in a cross-functional environment
  • An innovative, proactive, and passionate approach to your work
  • An ability to drive execution and implementation
  • MBA, masters degree in Economics, Business, Finance or related field
  • Advanced powerpoint / presentation skills
  • Advanced excel / data analysis skills
  • Prior experience in operations or customer support functions
  • Working knowledge of SQL

About the Team
The Global Strategic Projects team is a critical function within our global customer support (CommOps) organization, and sits under our Global Strategy and Planning function. The team is responsible for driving key cross-functional programs with large-scale impact (e.g., defect reduction, managing loyalty programs, efficiency improvement, etc.) and managing key business planning and reporting activities. The programs that this team directly drives are some of the highest priorities for the business, and have engagement across leadership both in CommOps and Uber.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing the form.