Uber

Marketplace & Courier Operations Manager, Uber Eats - CenAm

Uber

About the Role
The Marketplace & Courier Operations role is a strategic position with the goal of optimizing processes for the Uber Eats Business in the Central American Region. This person will focus on improving the main metrics related to Couriers in our Marketplace, and will be accountable for the Marketplace and Courier operations of Costa Rica, Guatemala, El Salvador and Panama, in one of the fastest growing businesses and regions in the world.
What you'll do
  • Analyze Data - You will ensure you are crafting, collecting, and incorporating as much data about operations as possible to keep an eye out on performance and find opportunities to improve. You, with help from colleagues, will build the analytical frameworks and operational models to enable constant improvement of our Marketplace.
  • Create & Optimize Process - We need to build and constantly optimize our own marketplace processes to ensure that we are seeking for the most outstanding operation and economics. You'll be working closely with the operational teams to improve our entire Marketplace experience.
  • Grow the business - As a key member of the Operations team you will constantly seek for solutions for your Region. Your processes and projects will directly contribute to the business' growth.
What you'll need
  • English and Spanish professional proficiency
  • A minimum of 3 years of experience in business consulting, investment banking or other hyper-growth startups is preferred
  • Critical thinking and analytical point of view, as you will be taking care of data (reports, experiments, pricing models) and scaling processes.
  • Experience with data-based decision-making - exercising good judgement in ambiguous circumstances, and effectively communicating across a diverse team.
  • Strong Excel skills, other database experience helpful.
  • Previous experiences that prove your sense of ownership, a getting-things-done approach, and the ability to go from high-level business strategy to tactical execution several times during a regular week.
Bonus Points
  • SQL proficiency is strongly preferred
  • Comfortable learning and using new software tools

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.