Uber

Key Account Manager - Delivery

Uber

June 9, 2021


Uber Direct is a new business that focuses on last-mile delivery across all verticals - Online Food Delivery, Grocery, Retail, Ecommerce, and rapidly growing the ways in which Uber connects the world. Our team requires the organization to think creatively as we get along with and lead partners from different industries. Our goal is to set the momentum that will transform Direct into a profitable business by EOY'21.
About the Role
This role will be a part of the New Verticals team in France, but it's going to be working very closely with the Central Uber Direct teams.
You will use your business development skills working with a growing base of Partners (Enterprise/Key accounts) to fuel Uber's Direct growth in France, leading the relationships with top managers in the industry. Direct is a new business that focuses on last-mile and same-day delivery across multiple verticals - Online Food Delivery, Grocery, Retail, Ecommerce, and more; expanding the ways in which Uber connects the world! You will play an integral role on a cross-functional team, executing towards our vision and strategy of connecting Ecommerce to final consumers. You will be the face externally to a portfolio of partners, where you will work out and help operate high-priority partnerships that drive revenue growth. You will collaborate across internal teams including product, finance, legal, compliance, and operations to provide the best service to our customers!
What You'll Do
  • Clearly understand and communicate the value of Uber Direct to Enterprise Accounts
  • Seek and achieve logistics, same-day delivery, delivery as a service industry knowledge to have enriching conversations with Enterprise Accounts
  • Perform a broad range of financial, quantitative, and qualitative analyses to deeply understand the partner's logistics reliability and improve value
  • Develop meaningful and long-lasting relationships with key partners by focusing on building trust and crafting successful joint business plans
  • Analyze operational metrics to ensure the reliability of the orders
  • Achieve and consistently exceed monthly goals (financial and qualitative)
  • Act as an ambassador of Uber's mission, brand, and product - being a problem solver for partners and team
  • Envision new ways that strategic partnerships can positively impact core business objectives, applying creativity and business acumen
  • Present and report key results to partners, internally and externally
What You'll Need
  • Minimum 3 years of experience in operations management/sales/business development work in a large business or growing a startup
  • Experience in sales & account management, a consistent record in business development and client management preferred
  • Good business understanding and judgment. Comfortable dealing with financial information and thoughtful about overall strategic choices
  • Empathetic when dealing with different people; able to quickly build relationships with external and internal partners
  • High adaptability to change and ability to execute quickly. Able to pivot from long-term thinking to immediate action tactical response
  • Analytics chops: SQL and Google Sheets (Intermediate is fine)
  • You're a self-starter and take initiative to seize opportunities: The Direct team is evolving every day and requires highly motivated individuals who are responsible for all aspects of business in their market
  • Proficient in french and english

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.