Uber

Global SMB Demand Manager, Uber for Business

Uber

April 13, 2021


In Uber for Business, we're simplifying the way businesses move. The Uber for Business marketing team tells compelling stories to our audience about the power of moving employees and guests with one central solution. Help us bring modern ground transportation management to businesses around the globe.
About the Role
In this role you'll develop the global strategy and strong x-functional plan that fuels acquisition across referral, partnership, and other demand programs (excluding paid media). You'll partner with business leaders, product marketing, channel sales, and product teams to define priority channels and accelerate performance improvements. You will be responsible for finding new and innovative approaches to accelerate new customer acquisition. We're looking for a motivated self-starter who thrives in a team environment and is excited about working cross-functionally to deliver the business.
What You'll Do
  • Develop the high level SMB Global Demand strategy & annual plan, and ensure resources are allocated to the highest impact projects
  • Build the Uber for Business Customer Referral program, defining program mechanics, target audience, and growth plan
  • Secure commitments from x-functional stakeholders to deliver against priority initiatives to drive revenue gains
  • Support Channel Sales team in the development and ramp of the Uber for Business scaled partner ecosystem
  • Oversee a global budget and analyze the effectiveness of various program and opportunities
  • Lead brainstorm and prioritization exercises to define levers and opportunities for driving new customer growth and help define business requirements for features that can be added to product roadmap
  • Ensure a positive customer experience across various channels, and work as an advocate for our customers internally
  • Partner with regional marketing teams to understand how global programs can be made locally relevant in a scalable way
Basic Qualifications
  • Minimum 7 years experience in B2B marketing with experience in demand generation, partner marketing, customer marketing or digital marketing.
  • Proven experience driving demand generation strategies and projects from inception to program development and optimization
Preferred Qualifications
  • Experience creating or managing customer referral programs
  • Strong understanding of B2B partner ecosystem and program development
  • Excellent communication and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying needs
  • Resourcefulness and passion for our mission
  • Ability to drive qualitative and quantitative research and analysis, synthesize impactful insights, and present clear recommendations
  • An extremely proactive, self-starter mentality with excellent organizational skills
  • Team-first attitude and ability to partner across multiple teams within Marketing and other functions

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing the form.