Uber

Customer Support Specialist, U4B Health

Uber

April 21, 2021


About the Role
At Uber, we strive to provide outstanding support for high-value customers. We invest in this mission and trust in providing the highest quality service executed in the smartest, most efficient way.
The Uber for Business Health team is looking for a Customer Support Specialists (CSS) to support efforts within our Phoenix Center of Excellence (COE) located at 201 E. Washington St.Customer Support Specialists on the U4B Health team are all about solving problems, advocating for clients, and making things right by providing an outstanding support experience for Uber Health clients.
What You'll Do
  • Resolve complex problems for customers quickly and with the highest quality over the phone in a heavy volume environment
  • Learn and master multiple systems (knowledge base, internal tools, contact management system)
  • Be a subject matter expert
  • Be the voice of the customer
  • Call out issues appropriately and drive them to resolution
Basic Qualifications
  • 2+ years of customer-facing experience supporting customers in-person or on the phone
  • Passion for helping people and crafting support experiences that exceed customers' expectations
  • Excellent critical thinking and problem solving skills
Preferred Qualifications
  • Previous experience in a concierge-level / white-glove support environment
  • Ability to multitask, prioritize, and handle time optimally
  • Excellent written and verbal communication skills
  • Excellent interpersonal skills, integrity, and follow-through on tasks
  • Must work well in a team environment, chipping into a collaborative work environment where people learn from one another and continuously improve support practices
  • Positive outlook and ability to quickly adapt to change
  • Analytical/technical skills
  • Ability to work weekend shifts are required

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing the form.