Uber

COE Specialist I - FR Rider

Uber

September 14, 2021


About the role:
At Uber, providing outstanding support that establishes trust for eaters and delivery partners-our community-is a core feature of our product experience. We invest in it and believe in providing the highest quality service executed in the smartest, most efficient way. We help people resolve their issues and turn unhappy users into our strongest evangelists. The right candidate is always looking for outstanding and exciting ways to solve problems with exceptional support and exceptional communication, ensuring that problems are resolved promptly while developing trustworthy relationships with our community!
We invest in it and believe in providing the highest quality service executed in the most compelling, most efficient way. COE Specialists are all about helping and educating customers, and Partners.
What You'll Do:
  • Handle messaging with our Riders
  • Connect what users are asking for with answers to their true issues
  • Troubleshoot problems and find speedy resolutions.
What You'll Need:
  • Proficient in French
  • Good knowledge of English (written and spoken)
  • Currently living in Lisbon or willing to move
  • Availability to work in rotating shifts from Monday to Sunday (essential)
  • High proficiency using computers (typing, quickly navigating between various tools)
  • Soft-skills to handle interactions with our Riders
  • Exceptional reading comprehension and writing skills. Able to connect what users are asking for with answers to their true issues
  • Passion for helping others and crafting support experiences that exceed users expectations
  • Ability to troubleshoot problems and find speedy resolutions.

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.