Uber

Associate Program Manager, Scaled Sales

Uber

September 14, 2021


About the role
At Uber, providing excellent customer experiences to our users is a core feature of our product. For the Uber Eats space, it's imperative that we maintain a high level of customer service while scaling to meet the needs of a new and rapidly growing business.
As a Program Manager for the US&C Eats CommOps team, you will build and execute data-driven strategies and processes that drive a scaled acquisition strategy in the US and Canada markets. This role will work closely with cross-functional counterparts (i.e. Sales Ops, BPO's, Finance, and other Ops verticals) to lead high impact initiatives across the US & Canada while offering ownership and autonomy over your work.
What You'll Do
  • Drive analysis on important strategic decisions and inform key business initiatives, including understanding the key levers to improve the experience and sentiment with Uber Eats.
  • Design & execute high-impact initiatives that help scale Uber Eat's merchant acquisition strategy.
  • Improve operational performance by using a quantitative approach for issue identification, root cause analysis, and improvement rollouts.
  • Build, define, lead and improve business policy KPIs and sales metrics.
  • Generate and distill insights into meaningful product, support, sales, and operational improvements.
  • Be the subject matter expert for the best sales/operational practices acquired internally and externally.
  • Communicate to senior regional leaders on projects and priorities; able to organize and lead effective meetings, collect and provides actionable feedback & communicate priorities and goals effectively
Basic Qualifications
  • For L3: Minimum 2 years of experience in operations, consulting, or sales function
  • For L4: Minimum 4 years of experience in operations, consulting, or sales function
Preferred Qualifications
  • Bachelor's degree
  • Advanced skills in Salesforce
  • Experience with sales strategy or account management environment
  • Experience building efficient processes that scale across a large organization
  • Shown success in uncovering data to guide program driven decisions
  • Self-motivated with a strong affinity for strategic problem solving and driving action
  • Strong communication skills and ability to distill complex data sets into simple and digestible takeaways for senior leaders and managers
  • Strong project management experience
  • Ability to thrive in a fast-paced and ambiguous environment
  • Strong verbal and written communication skills
  • SQL and/or other programming language proficiency
  • Advanced skills in Excel / Google Sheets
  • Ability to use data to inform and support critical decisions
About the Team
Community Operations is pioneering how Uber manages customer support around the globe. The team you will join has one mission: Make Customer Experience our #1 Competitive Advantage. You and your teammates will champion this mission every day until there are no doubts it's a reality. The Uber Eats CommOps team is responsible for the customer support experience for all Uber Eats users in the United States and Canada.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing the form.