Sr. Operations Manager


March 26, 2021

San Francisco, CA 94103, US

Company Description

Twitter serves the public conversation. Curation executes this by helping Twitter to be a conversational layer worthy of the world by using our expertise to discover, organize, contextualize, and highlight content where our customers need it.

We are looking for a Senior Operations Manager who will work with our amazing team. This role would develop key relationships with multiple groups to foster Curation’s ambitious goals and objectives. Driving coordination and execution of strategic meetings and projects independently with ruthless prioritization of tasks and deliverables. Proven success in organization, crafting frameworks and processes to improve communication and aligning multiple teams to deliver on projects or collaborate cohesively together.
Job Description

How Success in this Role will be Measured:

  • Innovating processes and workflows that will help the Curation team improve day-to-day responsibilities smoothly and efficiently and triaging issues and solving root causes.

  • Constantly iterating on communication strategies improving the effectiveness of existing efforts or creating new ways for our group to continually improve communication.

  • Work closely with Operations Lead to optimize work streams based on business priorities to help keep all projects running on track.

  • Proven track record to maintain prioritization of projects and supervising progress to meet due dates with the expert knowledge when to adjust or pivot.

  • Developing and nurturing positive relationships across the global, cross-functional team, having a strong pulse and feedback loop on team needs and barriers or opportunities and communicating these to Operations Lead and Curation’s Leadership team.

  • Quantitative success in removing communication and operation inefficiencies and redundancy on team - resulting in measurable time back on the team to run the business

  • Proactively spotting opportunities for improvement and using measurement tools to ensure that team is continually growing due to operational support

What You’ll Do:

  • As an individual contributor, supporting the team with a multidimensional ability to work across teams, develop workflows, roadmaps, and communicate efficiently and clearly.

  • Working with the Operations team to lead strategic projects that ensure the team meet its goals.

  • Build and communicate priorities, activities, and results to the wider team.

  • You quickly and adeptly solve complex issues to remove major blockers that are impacting cross-organization projects.

  • Being the face of Curation Operations in meetings and coordinating with other key partners within Twitter.

  • Brainstorms, plans, and executes team gatherings and meetings.

  • Create and streamline effective processes for how the team will strategize, plan and measure success

  • Continually ensure processes are in place to ensure team is hitting short term and long term goals of a 2-year time horizon


Who You Are:

  • You have a solutions first mentality and bring this to all relationships and projects

  • You influence others without direct authority to achieve team goals

  • You get the true meaning of strategic organization and prioritization. Devising specific processes and actions to ensure your team delivers on objectives and projects regardless of size.

  • You are proactive about helping your team overcome interpersonal, process, or people-based obstacles.

  • You bring to life innovative approaches to support the diverse needs of Curation.

  • You are open to experimenting; learn and adapt quickly with the goal of getting to new and better solutions.

  • You communicate fearlessly to build trust. You want to bring a strong perspective that inspires change and motivates colleagues to develop simple solutions to sophisticated problems.

  • You build an environment of learning and discovery while encouraging individuals and teams to push beyond their comfort level to explore new ways and processes.

  • You act with a long-term mentality and build resource plans to achieve objectives, contingency plans for unexpected blockers.

  • You anticipate potential obstacles in projects and provide recommendations and feasible solutions

  • You are a visionary to both your team and the larger organization

  • You nurture and mentor the more junior members of the team setting team norms that align with world-class industry standards

  • Work autonomously or with limited supervision.

If you are processed-obsessed, a collaborative problem solver, and want to be part of an impactful team at Twitter, this role is for you! A sense of humor is a plus!
Additional Information

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.