Sr. Manager North America Benefits


April 8, 2021

San Francisco, CA 94103, US

Company Description

Who We Are:

Twitter has changed the way people communicate. Now we have an opportunity to change how employees feel about and interact with the benefits Twitter provides. Our Tweep's journey isn't linear: Ups and downs, ebbs and flows. Twitter's benefits programs and resources are provided to enable Tweeps to keep their balance and empower them to fly! That's where you come in.
The Sr. Manager Benefits will develop and manage strategic programs in support of the US and Canada Benefits function at Twitter. This role will report to the Senior Director of Global Benefits and will be responsible for formulating strategy, benefits administration, project management and innovation in the benefits function. The ideal candidate will have experience in US benefits, project management. This role requires a manager with the ability to build team culture through thought-leadership and cross functional collaboration.
You will work closely with our People team, key business stakeholders and external partners to build a strong, diverse, inclusive benefits brand. You will leverage strong project management and excellent communication skills to ensure that our benefits meet employee needs, are market competitive and provide the highest level of support!
Job Description

In this role you will:

  • Lead the design, development and implementation of Twitter’s North American Benefits programs, projects and processes.

  • Work closely with the Sr. Director Global Benefits, Head of Wellness and International Benefits Director and Global Benefits team to create a comprehensive strategy for the global benefits function, establishing clear goals and delivery plans.

  • Achieve our financial objectives by anticipating requirements; submitting information for budget preparation; monitoring costs; analyzing variances.

  • Analyze complex data to support benefit analysis and proposals.

  • Design, own and deliver benefits projects from inception to completion

  • Deep understanding of the external benefits market using data as a core driver of future benefit design.

  • Partner with the international benefits team on projects and M&A activities.

  • You will be an amazing communicator, and the primary benefits communications contact for key projects, developing email, US and Canadian Benefit presentations and internal web communications.

  • You will work on key People strategic projects either leading and/or supporting, working with global stakeholders to ensure successful project delivery.


If this sounds like you, you probably have experience in the following:

  • You have a BA/BS in a related area of study and 8+ years of related work experience, preferably in the Benefits/Project Management field.

  • Deep experience working with Benefit Brokers/Consultants, Workday, Benefits interfaces, US Benefit Vendors, Time Off Vendors and exposure to Canadian Benefits.

  • Leading project-based work and managing interdependencies between various stakeholders, using a consistent and clear project management framework.

  • Track record of expert benefits data analysis and exceptional skills in Excel and/or Google Sheets.

  • You have experience in Health and Welfare, Time Off, 401(k) and other US benefit programs. Experience in Canadian benefits and international Benefits is an added plus.

  • Communicating effectively with cross-functional partners, including effective management of stakeholder requests including prioritizing and delivering.

  • Proven ability to work in a detailed, fast-paced, dynamic, and entrepreneurial environment with the versatility to manage multiple projects, priorities, and urgent issues successfully and simultaneously.

  • A self-starting team player who is highly motivated, and able to shift directions quickly when priorities change and bring other teams along smoothly and effectively.

  • Deep analytical expertise in Excel/Google Sheets and extremely comfortable designing presentations and communications.

  • Has already delivered new processes that achieved greater efficiency in tools and workflows and working with key partners in order to close gaps.

  • Excellent interpersonal and enterprise collaboration skills.

  • You ask forward-thinking, big-picture questions to help come to the best solutions and you translate those big ideas into actionable implementation mapping for yourself and the teams and projects you lead.

  • You have an active growth mindset, positive team oriented attitude, and passion for Twitter.

Additional Information
We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected status.
San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
All your information will be kept confidential according to EEO guidelines.