Who We Are:
Twitter is committed to serving the public conversation by helping users find, stay informed and discuss what matters to them. In order to better facilitate the public conversation, we are seeking a Research Manager to be a part of the Customer Success team. Our research helps inspire, design, and build the products that fuel Twitter's mission to give everyone the power to create and share ideas and information instantly, without barriers. Research has a direct impact on product strategy, roadmaps, and the detailed design of new experiences that help users stay up to date with what matters most to them and connect to others with shared interests. We are part of a larger design and research team that is full of amazingly hardworking and fun people who are passionate about Twitter’s ability to help people see beyond themselves and connect with the larger world in a meaningful way.
Who You Are:
You are an experienced researcher and manager with expert understanding of a wide range of qualitative and quantitative research methodologies. You understand the importance of marrying business goals with cultural context and customer insights. You know exactly when to engage with cross-functional teams, what questions to ask, where to probe, and how to implement the most effective research strategies. You are a creative problem-solver who seeks to deeply understand the business so that you can define the most meaningful and strategic research plans. You thrive in a fast-paced environment and enjoy setting your own research goals, managing load and expectations, and delivering impactful research findings and recommendations. You have a passion for leading teams and developing talent and understand how to balance the jobs of leading a team through effective coaching and delegation with leading your own projects. You’re passionate about Twitter and believe great experiences are always inspired by a deep understanding of the user.
Lead the discovery of insights to drive strategy in the global participation space
Partner with Design, Product, Engineering and Data Science teams to build in research at multiple stages of the product development process
Collaborate with domestic and international research and product partners
Ensure problems are approached through the integration of multiple data streams, including qual and quant research
Advocate for insights in order to drive action and impact by providing compelling narratives and artefacts
Lead purposeful relationship-building with a wide array of partners and other research teams
Lead, manage, coach and mentor a team of researchers
Strong foundational knowledge of qualitative and quantitative research tools and techniques
An ability to develop a deep understanding and empathy for customers whose daily life, circumstances and needs might be very different than your own.
A track record of thought leadership and delivering research to inform business, marketing and product development strategies and roadmaps
An entrepreneurial mentality and a creative approach to problem-solving
Strong cross-organizational negotiating and influencing skills with the ability to sell an idea
Ability to manage through ambiguity, proactively assess needs and create plans
Demonstrated ability to prioritize initiatives
Strong business acumen; an understanding of business goals, strategies and pressures while being aware of industry trends and competitive actions as a context for doing research
Ability to build collaborative relationships remotely and cross-functionally to influence strategy and decisions
Can express ideas clearly and simply; listen to others; create an environment where all are comfortable expressing thoughts; and promote timely and ongoing flow of information
Strong project management skills and experience guiding multiple internal and/or outsourced projects simultaneously
A growth mentality that fuels your desire to constantly learn and improve
Excellent written and verbal communication
Detail oriented and able to manage multiple projects simultaneously
Experience working with Design and Product teams
Highly interested in new and experimental methodologies
5+ years managing a research team of multiple people at varying levels
10+ years conducting user research and/or market research, with an excellent command of both qualitative and quantitative methods
Extensive experience conducting research globally, across culture and languages
Bachelor's Degree (minimum requirement)
(Optional) Advanced degree in Business (MBA), Communication, Psychology, or a related field
We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.