Policy Operations Associate Program Manager, Ad Quality


April 9, 2021

Company Description
Twitter is what’s happening and what people are talking about right now. For us, life's not about a job, it's about purpose. We believe real change starts with conversation. Here, your voice matters. Come as you are and together we'll do what's right (not what's easy) to serve the public conversation.
Job Description
The Policy Operations team is charged with ensuring a quality and safe user experience with ads, protecting the company from legal and reputational risk, and removing roadblocks for genuine advertisers to transact freely on the platform. We do this by implementing scalable and effective policy enforcement solutions.
As a Policy Operations Associate Program Manager, you are responsible for implementing data-driven policy enforcement solutions across Twitter’s range of revenue products. You will be at the forefront of the most cutting edge policy issues happening today, and you’ll need to ensure we’re equipped to execute. You will work hand-in-hand with Trust & Safety to identify and minimize areas of risk, as well as Sales to ensure that our customers understand our policies. You must be an expert problem solver adept at crisis management, a collaborative and passionate teammate, and someone who can influence a cross-functional team with competing priorities. Perhaps most importantly, you must be able to thrive in an ever-changing environment where no two days are the same!

  • Establish Policy Operations’ presence with stakeholders in your region and globally, educating them on ads policy adherence

  • Identify and remove roadblocks for customer-facing teams, ensuring that compliant advertisers are able to achieve revenue goals undisrupted

  • Drive complex projects and strategies aimed at scaling the enforcement of ads policies across revenue products

  • Design agent workflows that promote consistency and accuracy in decisioning

  • Investigate risk areas and provide informed recommendations for how best to tackle

  • Triage non-standard escalations, going deep into the weeds to troubleshoot root cause and impact, and then stepping back to provide succinct summaries and recommendations to senior leadership

  • Influence Product and Engineering on systems, tools, and logic to improve detection, agent effectiveness, or user/advertiser experience

  • Analyze data and translate it into actionable insights and business opportunities

  • Communicate fearlessly to build trust!


  • 3-4+ years of experience in operations, policy, risk or compliance

  • Exceptional leadership skills and ability to influence at senior levels

  • Ability to work productively in a fast moving, cross-functional, and at times ambiguous environment

  • Extremely detail-oriented with an ability and affinity for process creation

  • Excellent written and verbal communication skills

  • Focused, self-motivated, and proactive in building relationships and pursuing opportunities

  • Highly analytical and capable of using data to make decisions

  • Not afraid to roll up your sleeves to get the job done! Role will be both strategic and tactical

Additional Information
Twitter is at a critical and unusual stage in our history with significant opportunity for growth. We are looking for extraordinary team members to help drive future success!