Twitter is what’s happening and what people are talking about right now. For us, life's not about a job, it's about purpose. We believe real change starts with conversation. Here, your voice matters. Come as you are and together we'll do what's right (not what's easy) to serve the public conversation.
Who We Are:
Twitter is looking for an outstanding Salesforce Service Cloud Engineer to help lead our support team. We develop Service Cloud infrastructure on a massive scale for multiple business groups. Our mission is to help our customers when they reach out while maintaining a healthy application environment.
What You’ll Do:
You’ll be a leader on a committed team of Salesforce engineers focused on supporting customer support teams. You’ll frequently interact with operations and end users to develop scalable applications and architecture within Salesforce and related CRM systems.
Who You Are:
We’d like a highly experienced developer, ideally with experience in the advertising vertical.
Highly Certified: Minimum PDII Certification
Experience implementing complex, decoupled architectures
3+ Global Service Cloud implementations
Deep understanding of Apex, LWC, Aura Components, Salesforce APIs, web services, and the Lightning Platform
Able to effectively deal with legacy code and call out areas for improvement
Excellent Technical and non-Technical communication
Partner with internal engineering teams, third party vendors to develop consistent solutions
Review other engineer’s code and develop best practices
Experience working within a defined SDLC process, with a good understanding of source control, CI and CD
BA/BS in Computer Science or equivalent experience
We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.
San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.