IT Apps Engineer - Salesforce CRM


March 25, 2021

San Francisco, CA 94103, US

Company Description
Twitter is what’s happening and what people are talking about right now. For us, life's not about a job, it's about purpose. We believe real change starts with conversation. Here, your voice matters. Come as you are and together we'll do what's right (not what's easy) to serve the public conversation.
Job Description

Who We Are:
Twitter is looking for an outstanding Salesforce Service Cloud Engineer to help lead our support team. We develop Service Cloud infrastructure on a massive scale for multiple business groups. Our mission is to help our customers when they reach out while maintaining a healthy application environment.
What You’ll Do: You’ll be a leader on a committed team of Salesforce engineers focused on supporting customer support teams. You’ll frequently interact with operations and end users to develop scalable applications and architecture within Salesforce and related CRM systems.

Who You Are:
We’d like a highly experienced developer, ideally with experience in the advertising vertical.

  • Highly Certified: Minimum PDII Certification

  • Experience implementing complex, decoupled architectures

  • 3+ Global Service Cloud implementations

  • Deep understanding of Apex, LWC, Aura Components, Salesforce APIs, web services, and the Lightning Platform

  • Able to effectively deal with legacy code and call out areas for improvement

  • Excellent Technical and non-Technical communication

  • Partner with internal engineering teams, third party vendors to develop consistent solutions

  • Review other engineer’s code and develop best practices

  • Knowledge of Javascript UI frameworks such React, Web Components and Aura

  • Experience working within a defined SDLC process, with a good understanding of source control, CI and CD

  • BA/BS in Computer Science or equivalent experience

Additional Information
We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.
San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.