Director, IT - Infrastructure


March 17, 2021

Company Description
Who We Are
Twitter is a growing organization that faces new challenges as it evolves. As our IT teams navigate the growth of our broader business, it’s increasingly important to scale to meet the demands of our customers. To properly manage relationships, account for technical and engineering capacity against partner roadmaps, and consider program alignment across related business functions we are hiring a Director of IT Infrastructure. This position will lead our growth in systems and networking, with a mind towards expansion into devops. It will partner heavily with other leaders in IT to support cloud and on-premise hosting needs, explore and influence the future of connectivity, and build or enhance how we work and engage with our customers. Our mission is to keep the Twitter business running effectively while maintaining a healthy, secure, and scalable IT environment
Job Description
What You’ll Do
This is a unique leadership opportunity to manage both IT Infrastructure strategy and operations. You will be responsible for the business relationships that determine the success of our internal partnerships. You will oversee the vision and delivery roadmap for systems and virtual environments, you will lead your teams through Security related initiatives, focus on business process efficiency, all with a mind towards measurement. You will partner with IT and Product engineering teams, IT product managers, and IT leadership to own delivery for the Infrastructure. You will lead the team to build programs, manage to meet scale, and oversee the general budget process to support the team’s roadmap planning.
Who You Are
To continually strengthen our growing team, we are looking for an experienced IT Infrastructure leader. You are knowledgeable in budget management, overseeing vendor relationships and driving resource proposals to lead to results. You are a team focused people manager, strategic planner, with experience growing and running organizations at scale. You are operationally minded, while possessing a strategic vision.
If this sounds like you, you probably have experience with these responsibilities:
  • Oversee the roadmap & day-to-day operations of the IT Infrastructure pillar, partnering to deliver solutions on-time and within budget
  • Define a long-term strategy to solve complex global business objectives
  • Develop strategic roadmaps to achieve desired business results as part of the regular planning process, and facilitate decision making with executive leadership
  • Collaborate with IT Product Management, IT Engineering Management, and business leadership to ensure that business requirements are matched with supported solutions
  • Effectively coach and manage IT professionals, setting goals and priorities, refining delivery processes, and ensuring employee development opportunities are available
  • Collaborate with partners to ensure business functions can operate effectively without an over-dependence on IT
  • Ensure that IT engineers work collaboratively with business and third-party partners to meet strategic objectives
  • Lead technology vendor selection activities in partnership with Strategic Sourcing, manage vendor relationships, negotiate vendor contracts, and identify areas of opportunity for long-term cost savings for the company
  • Stay ahead of current industry trends, remain diligent about the need for security, and bring prior industry / technical knowledge to benefit both the team and customer
  • Promote collaboration with other technology teams including IT Applications, IT Data Engineering, Helpdesk, and Information Security to deliver end-to-end value for the IT customer
  • Ensure compliance with all company policies and procedures, as well as state, federal, and regulatory requirements, including but not limited to SOX, ISO, and PCI
  • Meet critical budget management responsibilities through project and team-level tracking and participation in regular budget and strategic planning processes
  • Develop new processes to increase productivity while driving for automation everywhere
  • Develop and oversee measurement of IT delivery for the Infrastructure pillar while partnering with IT leadership to explore DevOps as a function
  • Maintain, document, and refine internal processes for agile delivery in partnership with the Head of IT Product Management

  • 10+ years experience directly managing IT Infrastructure teams in an Enterprise environment
  • 3+ years experience overseeing multiple teams at a Director level
  • Knowledge and experience hosting common business applications in both on-prem and cloud environments
  • Experience with virtualization to support business needs
  • Excellent attention to detail and process discipline
  • Self-motivated and ability to work in a fast-paced environment
  • Exceptional verbal & written communication skills

Additional Information
All This role accepts applications for work in the locations as noted above. Roles listing 'Remote US' as a location are not currently available in the following states: Iowa, and Louisiana.Twitter is a global platform for public self-expression and conversation in real time. By developing a fundamentally new way for people to consume, create, distribute and discover content, Twitter enables any voice to be amplified around the world instantly.We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. information will be kept confidential according to EEO guidelines.