Credit & Collections Analyst


March 13, 2021

Chicago, IL, US

Company Description
Twitter is what’s happening and what people are talking about right now. For us, life's not about a job, it's about purpose. We believe real change starts with conversation. Here, your voice matters. Come as you are and together we'll do what's right (not what's easy) to serve the public conversation.
Job Description
We are a diverse and fun team that is looking for a Credit & Collections Analyst. In this role, you would help establish customer creditworthiness, ensure customers send payments, provide billing customer care, review bankruptcy claims, and help drive process improvements!
What you’ll do:
  • The majority of time in your day-to-day work in this position will be working and establishing relationships with our customers. This includes reviewing their credit applications, participating in email and conference call conversations, helping with any billing questions, and ensuring Twitter bills are paid within credit terms.
  • Additionally, you will help build and review credit dashboards in order to prevent at-risk customer industries from spending beyond their means, and help partner with our Legal Team to process any customer bankruptcy filings.
  • Last, our Team is adopting Digital Transformation and looking for creative ways to improve our processes and internal systems through technology. Some of the features we would like to focus on in the near future are Machine Learning, Artificial Intelligence, Process Automation, improving our data integrity, enhanced reporting, as well as streamlining our system integrations. If you like to ask questions, present new insights, and embrace technology or software solutions, you would be a phenomenal fit for this role!


Who You Are:

  • Proven ability working in a customer-facing role which requires effective written and verbal communication.
  • General understanding of the Business-to-Business Credit, Accounts Receivable, and Collections processes.
  • Experience handling business bankruptcy claims and filings.
  • Passion for improving systems and processes to make the day-to-day work easier.
  • Experience configuring reporting or dashboards to help interpret data and create a story.
  • Familiarity with Google Suite Apps, such as Google Sheets, Gmail, Google Slides, and Google Docs.
  • Experience with Microsoft Excel and major ERP/CRM solutions, such as Oracle and Salesforce.

Additional Information

A few other things we value:

  • Diversity - Diversity makes us a better organization and team. We value a diverse set of backgrounds, ideas, and experiences.

  • Innovation - We value naturally inquisitive candidates who are interested in building new skills and will be excited by digital technologies.

  • Data-Driven - We aim to influence outcomes across Twitter with insights enabled by technology, analytics, and expertise.

We are committed to an inclusive and diverse Twitter. Twitter is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected status.
San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.