Twilio

Senior Solutions Engineer (Email API)

Twilio

June 11, 2021

Because you belong at Twilio
The Who, What, Why and Where
Twilio is enabling our customers to build the future of communications. The Twilio Solutions Engineer is a critical part of the sales team that is facilitating this communication renaissance.
This Solutions Engineer will be responsible for focusing on Twilio SendGrid Email API . The Solutions Engineer is responsible for delivering the technical win and product fit at customer accounts. They build customer trust in Twilio SendGrid solutions, which results in customer success in the post-sale. The Principal Solutions Engineer leads the technical pre-sales relationship, proposes technical architectures, demonstrates the product, anticipates concerns, and offers creative solutions.
The Solutions Engineer is both highly technical and a skilled relationship builder. They are comfortable showing an engaging communications experience to a CEO or sketching out an API flow on a whiteboard with customer software engineers.
Who?
Twilio is looking for a Senior Solutions Engineer with a strong desire to work in a technical pre-sales role.
3+ years demonstrated success in a consultative technical sales role
Technical sales experience with SaaS software solutions and/or email service providers
App development experience with common web ecosystem technology stacks and modern, general purpose programming languages such as Java, .Net, Ruby, Python, PHP, and JavaScript
REST API development experience
Familiarity with email marketing, deliverability and infrastructure (such as SPF, DKIM, DMARC)
Background in marketing or customer communications
Experience with implementing and managing SMTP, DNS and email infrastructure
Knowledge of industry best practices for: email reputation factors, engagement based sending, ISP specific filtering and logic
IP and domain based sending and how it affects reputation
Working knowledge of symptoms and causes of negative effects of poor reputation (spam placement, blacklisting, spam traps, etc)
Ability to convey business and technical value of Twilio/Sendgrid products
Excellent communication and presentation skills, both written and oral
Third level qualification in Computer Science, Engineering, Mathematics or a comparable field desired
Ability to travel up to 25%
What?
As a Solutions Engineer, you will live the Twilio Magic values:
DRAW THE OWL: Build and present product demos to help showcase what a Twilio product can do
DON'T SETTLE: Never stop learning new products and new technologies while p resenting creative new solutions that enable and inspire innovation
WEAR THE CUSTOMER'S SHOES: Form a deep understanding of their business and the problems they're trying to solve
EMPOWER OTHERS: Build trusted advisor relationships with customers while w orking alongside Twilio Account Executives through the pre-sales process, to strategize and plan for deal success
BE BOLD: Don't be afraid to take that big idea and run with it
Why?
Solutions Engineers play a major role in Twilio's sales organization and are critical to deal success. The Twilio product suite is built for developers who are on a mission to build innovative communication products and technology. SE's help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio's APIs
Twilio customers often share common use cases, but rarely share the same implementation requirements. Each company is unique when it comes to process, technology stacks, and skill. The Twilio Solutions Engineer owns the technical sales process to help demonstrate the best way to use Twilio products to achieve (and often exceed) their goals.
Twilio is a company that is empowering the world's developers with modern communication in order to build better applications. Twilio is truly unrivaled; we are a company committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in employees dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio.
Where?
This position will be located remotely in the US. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers' experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.
About us:
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world's communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world's most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world's largest organizations — to reinvent how companies engage with their customers.
In accordance with applicable law, the following represents Twilio's reasonable estimate of the range of possible compensation for this role if hired in Colorado. Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado as well.
Salary:
Denver/Boulder Metro:
Salary Range: $103,680 - $142,560
Rest of Colorado:
Salary Range: $103,680 - $142,560
Additionally, this role is eligible to earn commissions and eligible to participate in Twilio's equity plan.
An overview of Twilio's benefits offered is listed below:
Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It's likely that you don't think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars. At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:
Healthcare Insurance and Leave
Prescription Drug
Dental
Vision
Flexible Spending and Health Savings Accounts
Leave programs for all of life's moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one
Financial Benefits
Short and Long Term Disability Insurance
Life and Accidental Death & Dismemberment Insurance
401(k) Retirement Savings Plan with a match
Reimbursement Programs & Stipends
$65 per month work-from-home stipend
Up to $50 per month for wellness expenses and activities
Up to $30 per month to use towards books/eBooks