Twilio

IT Support Specialist I

Twilio

April 13, 2021


Because you belong at Twilio.
The Who, What, Why and Where
Twilio's exciting and exponential growth has presented us with a need to grow our IT Services team. The team is responsible for creating, implementing, and supporting the technology and systems our employees use daily. Twilio employees are presented with amazing challenges that we're solving as we achieve our mission to deliver the world's wanted communications, and IT Services is no exception. If you like to support IT projects from start to finish using big technologies at large scale, this is your opportunity.
Who?
Twilio is looking for an IT Services Support Specialist who lives the Twilio Magic to complement a service-oriented team of people who thrive on providing quick, efficient, world class IT support to our employee base.
  • BS degree in Computer Science, IT, related engineering discipline or equivalent years of experience
  • 0-2 years experience supporting business technologies
  • Passionate about technology and customer service
  • A great communicator whether through written text, verbal language, or interpretive dance

What?
As an IT Support Specialist, you will live the Twilio Magic values:
  • WEAR THE CUSTOMER'S SHOES: Support employees' needs and provide world-class service with empathy, knowledge-sharing, and timeliness
  • EMPOWER OTHERS: Support user access to IT systems, including user onboarding and offboarding processes
  • DRAW THE OWL: Perform ticket system triage and basic hardware, A/V, and user access troubleshooting
  • BE AN OWNER: Assist in hardware/software inventory management and asset tracking
  • WRITE IT DOWN: Assist in creating and maintaining documentation on IT Services policies, procedures and user support
  • BE BOLD: Assist with deploying IT solutions that will scale with our product adoption, employee count, and physical footprint

Why?
Twilio's exciting and exponential growth has presented us with a need to grow our IT Services team. The team is responsible for creating, implementing, and supporting the technology and systems our employees use daily. Twilio employees are presented with amazing challenges that we're solving as we achieve our mission to deliver the world's wanted communications, and IT Services is no exception. If you like to support IT projects from start to finish using big technologies at large scale, this is your opportunity.
Twilio is a company that is empowering the world's developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio.
Where?
This position will be located in our Denver office. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers' experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.
About Us
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world's communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world's most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world's largest organizations — to reinvent how companies engage with their customers.
In accordance with applicable law, the following represents Twilio's reasonable estimate of the range of possible compensation for this role if hired in Colorado. Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado as well.
Salary:
Denver/Boulder Metro:
$22.34 - $30.71
Rest of Colorado:
$19.55 - $26.87
Additionally, this role is eligible to participate in Twilio's equity plan.
An overview of Twilio's benefits offered is listed below:
Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It's likely that you don't think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars. At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:
Healthcare Insurance and Leave
  • Prescription Drug
  • Dental
  • Vision
  • Flexible Spending and Health Savings Accounts
  • Leave programs for all of life's moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one

Financial Benefits
  • Short and Long Term Disability Insurance
  • Life and Accidental Death & Dismemberment Insurance
  • 401(k) Retirement Savings Plan with a match

Reimbursement Programs & Stipends
  • $65 per month work-from-home stipend
  • Up to $50 per month for wellness expenses and activities
  • Up to $30 per month to use towards books/eBooks