Twilio

Enterprise Solutions Engineer (Mid-Atlantic)

Twilio

June 10, 2021

Because you belong at Twilio
The Who, What, Why and Where
Twilio is enabling our customers to build the future of communications. The Twilio Enterprise Solutions Engineer is a critical part of the sales team that is facilitating this communication renaissance.
The Twilio Solutions Engineer is responsible for delivering the technical win and product fit at customer accounts. They build customer trust in Twilio solutions, which results in customer success in the post-sale. The Solutions Engineer leads the technical pre-sales relationship, proposes technical architectures, demonstrates the product, anticipates concerns, and offers creative solutions.
The Twilio Solutions Engineer is both highly technical and a skilled relationship builder. They are comfortable showing an engaging communications experience to a CEO or sketching out an API flow on a whiteboard with customer software engineers.
Who?
Twilio is looking for an Enterprise Solutions Engineer with a strong desire to work in a technical pre-sales role.
5 plus years pre-sales experience selling complex, technical products.
Excellent communicator and presenter able to gain audience confidence
Hands-on, high-energy, passionate and creative problem solver with know how to get things done and ability to lead others to success
Ability to build a deep understanding of a customer's communications needs and guide them to a technical solution
Previous software development experience in one or more of the following areas:
backend (Java, C#, Node.js, Python, PHP)
web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)
Experience building with REST APIs
Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.
Previous experience in Telecom, SIP, Contact Center, or Security is a plus.
What?
Twilio Solutions Engineers get to live our values every day.
DRAW THE OWL: Present creative new solutions that enable and inspire innovation
WEAR THE CUSTOMER SHOES: Build and present Twilio product demos that showcase a deep understanding of our customer's business and the problems they're trying to solve
DON'T SETTLE: Keep asking probing questions and never stop learning new products and new technologies
EMPOWER OTHERS: Work alongside Twilio Account Executives through the pre-sales process to strategize and plan for deal success
BE BOLD: Don't be afraid to take that big idea and run with it
Why?
Solutions Engineers play a major role in Twilio's sales organization and are critical to deal success. The Twilio product suite is built for developers who are on a mission to build innovative communication products and technology. SE's help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio's APIs
Twilio customers often share common use cases, but rarely share the same implementation requirements. Each company is unique when it comes to process, technology stacks, and skill. The Twilio Solutions Engineer owns the technical sales process to help demonstrate the best way to use Twilio products to achieve (and often exceed) their goals.
Twilio is a company that is empowering the world's developers with modern communication in order to build better applications. Twilio is truly unrivaled; we are a company committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in employees dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio.
Where?
This position will be based remotely out of the Mid-Atlantic area. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers' experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.
About Us
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world's communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world's most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world's largest organizations — to reinvent how companies engage with their customers.
In accordance with applicable law, the following represents Twilio's reasonable estimate of the range of possible compensation for this role if hired in Colorado. Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado as well.
Salary:
Denver/Boulder Metro:
$123,840 - $154,800
Rest of Colorado:
$123,840 - $154,800
Additionally, this role is eligible to earn commissions and eligible to participate in Twilio's equity plan.
An overview of Twilio's benefits offered is listed below:
Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It's likely that you don't think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars. At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:
Healthcare Insurance and Leave
Prescription Drug
Dental
Vision
Flexible Spending and Health Savings Accounts
Leave programs for all of life's moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one
Financial Benefits
Short and Long Term Disability Insurance
Life and Accidental Death & Dismemberment Insurance
401(k) Retirement Savings Plan with a match
Reimbursement Programs & Stipends
$65 per month work-from-home stipend
Up to $50 per month for wellness expenses and activities
Up to $30 per month to use towards books/eBooks