Trade Republic Bank GmbH

Customer Service Expert focus on Trading (french-speaking) (m/f/d)

Trade Republic Bank GmbH

June 10, 2021

WHAT YOU'LL BE DOING
  • Be the first point of contact for our customers in France and ensure excellent customer experience, especially during our rapid growth
  • Understand and solve the challenging requests of our customers regarding trading and always make them feel that they are in good and safe hands
  • Work closely with other departments to answer even the trickiest questions and provide the best possible customer service
  • Collaborate with our Tech Team by sharing customer feedback and proactively helping to continuously improve our app
  • Take our customer service to the next level and help us to deliver the best service possible experience
WHAT WE LOOK FOR
  • Main requirement: You have experience in financial services and in customer communication (B2B / B2C)
  • You have the desire to take on responsibility and initiate change through your initiative because customer satisfaction is your top priority
  • The financial industry is an exciting area for you and you are interested in getting deeply involved in trading topics
  • Experience with customer care tools is an advantage
  • You think in solutions, not in problems – and you always stay calm
  • We are strong as a team - even with high workloads or in times of stress you stay positive and support your colleagues
  • Strong French and English skills and perfect grammar as well as an eye for detail round off your profile
  • You live in Berlin or are open to move
YOUR BENEFITS
  • Create an impact at Europe's fastest growing fintech to disrupt brokerage
  • Grow through close collaboration within a team full of experienced and highly driven colleagues. Together, we will redefine how people invest their money
  • We are a true technology company, investing all our resources in automation, technology and smart people - including attractive compensation
  • Newest MacBook, Trackpad, Home Office equipment and great merchandise
  • (Soon) an amazing office with own cafeteria, boat lane & 6000qm in Berlin Mitte
  • Culture initiatives, e.g. weekly Meet Ups with the company, Founder Q&A sessions, coffee roulette, sport sessions, team event budget, events, fruits, amazing coffee
  • Fully guided onboarding week ("citizenship week") with > 25 business & culture workshops incl. barista session & fun events
  • Sponsored premium memberships at Urban Sports Club and Calm
  • Corporate benefits with discounts on more than 600 brands
Trade Republic embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.