Tesla

Used Vehicle Intake Specialist - Costa Mesa, CA

Tesla

April 20, 2021


The Role
At Tesla, our Used Vehicle Intake Specialists will be the front line of all cars coming into Tesla’s Used Vehicle Program. This role will be the Used Vehicle team’s on-the-ground eyes and be responsible for ensuring a true picture of the quality of the cars is capture prior to the car in-take.
This position is responsible for ensuring all damage to incoming vehicles is accurately documented and an estimate for the repairs is generated. The position requires a significant amount of interaction with Customers, Technicians, Used Vehicle Quality Specialists, Acquisition Specialist, and 3rd Party providers. The ideal candidate will not only possess a customer service mindset, but also the ability to provide a basic level of body repair estimating experience.
With excellence being the passing grade, your ability to produce results and find ways to drive efficiency will directly influence and support Tesla’s mission. To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional client experiences. While individual contributions are recognized, teamwork is essential to achieve the highest level of success.
Responsibilities
  • Manage and schedule in-person lease end inspections and trade-in evaluation requests.
  • Perform a 360-degree walk-around of scheduled cars for evaluation.
  • Determine repair parts, time and labor required to complete vehicle repairs.
  • Respond to customer inquiries regarding the vehicle intake process.
  • Answer phone calls, emails and address any customer/ staff request with the highest level of response and attention.
  • Effectively handle multiple priorities, organize workload, and meet deadlines.
  • Exceptional attention to detail and organizational skills

Requirements
  • 3-4 years of body repair experience, or 1-2 years of auto damage appraisal experience.
  • 1-2 years of customer service experience.
  • Knowledge of methods, techniques, parts, tools, and materials used in vehicle maintenance and repair
  • Experience identifying after-market parts.
  • Experience using Audatex.
  • Intermediate computer skills, including navigating web browsers and using standard applications (Office 365)
  • Excellent oral and written communication skills as well as the ability to follow instructions
  • Ability to establish and maintain cooperative working relationships
  • Ability to travel to multiple work locations
  • Ability to work evenings, weekends and holidays as needed.
  • Must have and maintain a valid driver’s license and an acceptable and safe driving record
Employee Benefits
  • As a full-time Tesla employee, you will receive full benefits from day 1 for you and your dependents.
  • Kaiser and UnitedHealthcare PPO and HSA plans (including infertility coverage)
  • 3 medical plan choices with $0 paycheck contribution
  • Vision & dental plans (including orthodontic coverage)
  • Company paid Life, AD&D, short-term and long-term disability
  • 401(k), Employee Stock Purchase Plans, and other financial benefits
  • Employee Assistance Program, Paid Time Off, and Paid Holidays
  • Back-up childcare and employee discounts