Tesla

Transportation Coordinator - Workplace

Tesla

April 17, 2021


Role
As part of the Global Workplace team, the Transportation Coordinator provides programs and services to encourage and support the use of commute alternatives for all employees. Transportation Coordinator supports the daily function of Tesla’s employee transportation programs. Reporting to the TDM Manager, the TDM Coordinator will assist in the development and implementation of marketing initiatives, writing and editing marketing collateral, providing and ensuring excellent customer service, and administering TDM programs, services and events. TDM programs include and not limited to Commuter Shuttles, Bike to Tesla program, SXcarpool, Scoop and vanpool programs.
  • Responsibilities
  • Represent Workplace Transportation at outreach activities that may include communications, wellness/commute/sustainability events, info booth tabling, lunch and learns, focus groups, appreciation events etc.
  • Fielding general inquires and feedback from transportation alias with high customer service, promptness and professionalism, escalating issues as needed
  • Assist with marketing and promotional campaigns and initiatives, which may include writing and/or editing newsletters/flyers, screen monitors, editing web/app content, surveys, writing promotional and customer-service email messages, assisting with creation and distribution of TDM communications material, signage, and working with vendors
  • Oversee program administration for Tesla Transportation programs and services such as WageWorks, bike, carpool, and vanpool programs
  • Coordinate day-to-day operations of a growing commuter shuttle program, with multiple vendors
  • Support with shuttle program and route optimization, scheduling and program changes as necessary to meet the needs of the Tesla workforce
  • Design and execute communication campaigns to increase ridership and overall program participation
  • Serve as a point of contact for employees and vendors, responding to transportation related inquires, suggestions, and complaints in a prompt, responsive, and professional manner
Requirements
  • Minimum 2 years of marketing and program administration experience
  • Bachelor’s Degree
  • Experience working in a fast-paced environment with constantly changing priorities and demands
  • Excellent written and verbal communication skills
  • Highly proficient in Excel, Microsoft Office Suite, and Adobe Creative Suite
  • Ability to work evening and weekend hours as necessary
  • Demonstrated ability to take initiative and ownership of projects
  • Evidence of exceptional ability