Tesla

Supervisor, Inside Sales - Las Vegas, NV

Tesla

May 1, 2021


Supervisor, Inside Sales
The Role:
The role of the Inside Advisor team is to educate, inspire and skillfully guide Tesla’s potential customers through the vehicle and energy configuration and sales process. The Inside team focuses on financing options, trade-ins, DMV requirements, unique state requirements, delivery scheduling and providing a world class experience. The Inside Advisor Supervisor is responsible for their team executing these activities at the highest possible level, while innovating and improving processes to make them more efficient and streamlined for both our advisors and customers. It is our mission to accelerate the world’s transition to sustainable transportation.
Responsibilities:
  • Build, develop and grow a team of Inside Advisors for Tesla North America
  • Monitor employee productivity which consist of but not limited to: Direct Sales, Online Chat, Delivery Functions, Inbound & Outbound queues and Ownership Outreach
  • Communicate and implement all relevant changes that impact the team regarding policy and procedure
  • Collaborate with other departments in efforts to clear roadblocks and build stronger relationship
  • Set goals to meet minimum expectations and manage on-going performance
  • Train and mentor new team members as well as identify and mentor future team leaders
  • Work on the continuous improvement of processes and procedures related with the purchase of Tesla products
  • Actively coaching team members on sales conversations while providing real time feedback
  • Create a fun, inclusive culture that rewards hard work, production and innovation

Qualifications:
  • 1-3+ years of phone sales or customer service or experience in managing an inbound/outbound contact center environment
  • Excellent communication and relationship management skills, both oral and written
  • Experience in managing in a contact center environment
  • Great organizational skills with an eye for detail and the ability to make decisions that are in line with Tesla standards
  • Strong relationship management skills and the capability to explain complex technical concepts
  • Proficient with standard corporate productivity tools (email, voicemail, MS Office, SharePoint, internet navigation, CRM applications)
  • Legal right to work in the United States
  • Ability to obtain DMV Salesperson’s License. Tesla will provide guidance and monetary assistance in obtaining licenses. Licensing process must be initiated by the third week of employment. Failure to obtain a license by the second month of employment will result in termination
  • Requirement to follow Tesla Motor’s information security policy