Tesla

Special Operations Coordinator

Tesla

April 4, 2021

Draper, UT 84020, US


The Role:
The Special Operations Coordinator is responsible for handling several different work streams for the backend process for Energy. The work streams include processing of contract values and documentation for all energy products as well as managing rebate and incentive programs.
Within this role, the daily tasks include: Generating and reviewing contracts and documentation required for energy products, capturing upfront rebates and energy credits or incentives for customers and Tesla, keeping Tesla systems up to date with project or customer information, interacting with various internal and external groups, and perform other related tasks to assist pushing projects to completion.
This role requires vigilant attention to detail, consistent application of initiative and sound judgement to solve problems. The successful candidate is detail-orientated has keen organization skills and possesses an ability to deal with large volumes of different work streams with speed and accuracy.
Responsibilities:
  • Prepare, review, submit, and follow up on a high volume of documents for customers, HOA’s, permitting jurisdictions, lenders, utility, state, local incentive programs
  • Analyze job cost and changes to contracts or designs from the initial sale to post design to determine best course of action for the business and the customer.
  • Work with internal Financial Platform tools to fulfill orders for customers.
  • Determine the correct paperwork per the product, utility or other regulating organizations and review for accuracy to deliver to customers or receive for other internal departments.
  • Daily input of appropriate notes for all incentive and rebate programs, manage project status updates, and generate necessary reports to complete assignments
  • Phone and email communication with Tesla colleagues, customers, utilities, and incentive programs to ensure proper documentation is obtained in a timely manner, and requirements are understood and communicated
  • Identify common issues and develop suitable solutions. Handle incoming inquiries in a timely, efficient, and professional manner
  • Suggest and participate in process improvements including better software utilization, creating application templates, critical reporting, and summarizing information for other departments

Requirements:
  • Bachelor’s degree or at least 1-3 years’ experience in contract or process management
  • Extremely detailed and organized
  • Flexibility and ability to adapt to an ever-changing environment
  • Great problem-solving skills and good judgment around when to escalate issues to managers if necessary
  • Excellent written and verbal communication skills
  • Excellent customer service skills required
  • Ability to communicate with customers and external contacts via Phone, Email, SMS and other platforms
  • Regular, reliable and predictable attendance required
  • Ability to work well with others in a collaborative team environment
  • Have a sense of urgency and thrive in a fast-paced environment
  • Effectively prioritize, multi-task, and manage time well
  • Proficient with desktop applications such as Adobe Acrobat, MS Office, MS Excel, and Internet applications are required
  • Ability to maintain and build a good relationship and reputation with external vendors / internal departments
  • Patient, calm, and have a positive demeanor
  • Customer facing work experience is a plus
  • Experience in the energy sector is a plus

Employee Benefits:
For CA:
  • As a full time Tesla employee you will receive full benefits from day 1 for you and your dependents.
  • Kaiser and UnitedHealthcare PPO and HSA plans (including infertility coverage)
  • 3 medical plan choices with $0 paycheck contribution
  • Vision & dental plans (including orthodontic coverage)
  • Company paid Life, AD&D, short-term and long-term disability
  • 401(k), Employee Stock Purchase Plans, and other financial benefits
  • Employee Assistance Program, Paid Time Off, and Paid Holidays
  • Back-up childcare and employee discounts

For non-CA:
  • As a full time Tesla employee, you will receive full benefits from day 1 for you and your dependents.
  • UnitedHealthcare PPO and HSA plans
  • 2 medical plan choices with $0 paycheck contribution
  • Vision & dental plans (including orthodontic coverage)
  • Company paid Life, AD&D, short-term and long-term disability
  • 401(k), Employee Stock Purchase Plans, and other financial benefits
  • Employee Assistance Program, Paid Time Off, and Paid Holidays
  • Back-up childcare and employee discounts