Tesla

SOC Operator

Tesla

April 8, 2021

Sparks, NV 89434, US


Role
The SOC Operator is responsible for monitoring, tracking and coordinating all incidents that will or may impact business operations while in a fast paced environment. Using a variety of systems, SOC operators will assist with requests via phone, email and/or radio. SOC operators will troubleshoot, assess and triage security related issues as required.

Responsibilities

  • Coordinate with security and external partners during emergencies and routine events including fire alarms, door alarms and lost or missing items.
  • Dispatch security officers, fire patrol officers, and EMS personnel as required.
  • Provide exceptional customer service while supporting external partners with requests via email and/or phone.
  • Able to think outside the box and solve problems with resources at hand.
  • Assist in conducting investigations and able to update requestors in a timely manner.
  • Monitor fire alarm systems, investigate and document as they come in to the internal fire team.
  • Maintain and accurately log all equipment and keys signed out and returned by security.
  • Properly document every incident that comes into the SOC and escalate to management as needed.
  • Assist during afterhours with routine badging requests.

Requirements
  • Excellent communication skills, both written and verbal.
  • Advanced computer skills and proficiency.
  • Able to remain calm and handle high stress situations in a fast paced environment.
  • Strong analytical and problem solving skills.
  • Able to work in a team environment.
  • Self-motivated and able to multitask.
  • Prior experience in dispatch, call center, or an SOC environment