SOC Operator


April 8, 2021

Sparks, NV 89434, US

The SOC Operator is responsible for monitoring, tracking and coordinating all incidents that will or may impact business operations while in a fast paced environment. Using a variety of systems, SOC operators will assist with requests via phone, email and/or radio. SOC operators will troubleshoot, assess and triage security related issues as required.


  • Coordinate with security and external partners during emergencies and routine events including fire alarms, door alarms and lost or missing items.
  • Dispatch security officers, fire patrol officers, and EMS personnel as required.
  • Provide exceptional customer service while supporting external partners with requests via email and/or phone.
  • Able to think outside the box and solve problems with resources at hand.
  • Assist in conducting investigations and able to update requestors in a timely manner.
  • Monitor fire alarm systems, investigate and document as they come in to the internal fire team.
  • Maintain and accurately log all equipment and keys signed out and returned by security.
  • Properly document every incident that comes into the SOC and escalate to management as needed.
  • Assist during afterhours with routine badging requests.

  • Excellent communication skills, both written and verbal.
  • Advanced computer skills and proficiency.
  • Able to remain calm and handle high stress situations in a fast paced environment.
  • Strong analytical and problem solving skills.
  • Able to work in a team environment.
  • Self-motivated and able to multitask.
  • Prior experience in dispatch, call center, or an SOC environment