Tesla

Service Advisor - Toronto (Railside), ON

Tesla

April 9, 2021


Service Advisor
Responsibilities:

  • Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention

  • Return missed phone calls, email in no less than 5 minutes

  • Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention

  • Accurately record issues and data into Dealer Management System. Attention to detail critical

  • Conduct Transactions w/ system; walk customer through correction and provide summary

  • Communicate estimated completion time, regular updates and follow through on each customer vehicle

  • Coordinate the detail of every vehicle prior to delivery

  • Coordinate the delivery time or pick up with each customer

  • Follow up with Customer on services provided; ensure they are satisfied with the work performed

Requirements:

  • Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles

  • Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment

  • Understanding of basic automotive techniques related to repair and servicing of automobiles

  • Ability to follow oral and written instructions with attention to detail

  • Willingness to learn new and innovative automotive technologies

  • Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public

  • Perform detailed daily record keeping and reporting

  • Effectively handle multiple priorities, organize workload, and meet deadlines

  • Work in a team-based environment and achieve common goal

  • High School diploma or equivalent

  • Dealer Management System(s), Outlook, and MS Office

  • Associate Degree or certificate in Automotive Technology, preferred

  • Retail automotive service experience, preferred

  • Must be at least 18 years of age

  • Must have and maintain a valid driver’s license and an acceptable and safe driving record