THE ROLE The Field Service Technician will report to the General Manager and provide diagnostic, troubleshooting, preventive and corrective maintenance services to Tesla’s energy products including: solar PV systems, batteries, and other energy products. The ideal candidate has electrical, installation and servicing experience of residential solar PV systems.
RESPONSIBILITIES

• Perform required preventive maintenance activities on inverters to maintain warranty coverage
• Respond to corrective maintenance cases on solar PV systems, energy storage systems, and updating online case logs accurately
• Work safely and in accordance with Tesla and industry standard safety requirements
• Report writing, where required, to comply with deliverables in O&M contracts
• Work closely with members of the Operations Engineering Systems Reliability team to respond to open case directions and provide data where requested
• Prioritize conflicting work requests and escalations
• Respond to customers’ concerns with the performance or functionality of their system
• Ensure the vehicle, tooling, electronics, software, and company property issued are accounted for and taken care of at all times

REQUIREMENTS

• Minimum one year experience installing, maintaining, and troubleshooting solar PV systems
• Valid Journeyman Electrician card preferred to perform electrical work in the states where work will be performed by the candidate
• Trades experience in electrical is preferred
• Understanding of the NEC codes that relate to solar PV installations
• Knowledge of NFPA 70E practices
• Proficiency in installing inverters and able to work with various ground and roof mount racking systems
• Ability to stay organized in a fast-paced environment with aggressive timelines
• Ability to work in extreme environments, e.g. hot sun, below freezing, crawl spaces, etc.
• Proficient working with spreadsheets, word processing, and computer-based applications (e.g. time tracking, case management, etc.)
• Must be able to work at heights, climb ladders and stairs, lift heavy objects and work on your feet for long periods of time
• Bending, stooping, crawling, in confined spaces, working in limited illumination areas, working in dusty conditions are required
• Ability to work independently and manage your own schedule
• Comfortable making decisions independently and handling emergency situations with a calm and directed manner
• Outstanding interpersonal and communication skills (both written and verbal); particularly in a customer-facing environment
• Excellent customer service skills required
• Ability to work well with others in a collaborative team environment
• Regular, reliable and predictable attendance required
• Ability to travel for up to 2 weeks at a time.