Regional Manager - Sales & Delivery - New England


July 21, 2021

The Role
The Regional Manager is responsible for driving revenue, results and customer experience across a designated territory. The Regional Manager will hire, train, and develop effective teams, shape and execute operational standards, and work with cross-functional partners to develop business planning and the regional strategy. Ultimately, the Regional Manager is accountable for growing market shares across all product lines, driving brand awareness, and increasing profitability within their territory.
The Regional Manager must deliver excellent results and achieve goals month after month by developing effective local teams, ensuring operational standards are met on a consistent basis, and leading strategic business planning within their region. The Regional Manager communicates effectively, can translate strategic themes into concrete action plans, and provides consistent feedback to identify, prioritize, resource, and operationalize projects. This role directly supports Tesla’s mission by ensuring an accurate, consistent, and rapid transaction for Tesla customers.
Build Effective Teams
  • Source, recruit, hire, and on-board top talent
  • Lead, develop, coach and motivate high-performing teams
  • Reinforce a culture of leadership and team excellence: training standards, succession planning, talent acquisition and employee retention
  • Spend time in both stores and delivery centers; and provide coaching, and in-the-moment feedback to management and senior team leaders
  • Directly manage a team of people-leaders across field retail, service-plus, and delivery locations
  • Set clear team targets and individual goals; hold teams accountable by driving performance
  • Create a culture of employee engagement and recognition of high performers
  • Represent Tesla in a professional and responsible manner when communicating with others both internally and externally

Drive Team Performance
  • Set clear targets and plans on Customer Service, market sales and delivery pipelines; hold teams accountable by driving performance management with local leadership
  • Use reports and dashboards to make actionable business recommendations to managers and executive leadership
  • Proactively mediate and resolve any customer concerns or escalations that require additional leadership support
  • Develop and execute daily, monthly, quarterly and yearly strategies to hit targets and drive profitability
  • Drive increase margin in the Region

Reinforce Operational Standards
  • Develop and reinforce high operational standards by coaching through and reinforcing targets
  • Maintain and reinforce Safety and Security standards by partnering with EH&S, Workplace and Security teams
  • Create a continuous improvement culture by actively collecting feedback, testing strategies, and improving vehicle and customer flow in each sales and delivery location
  • Demonstrate fluency and reinforce requirements in the local market’s Sales and DMV requirements and processes
  • Partner with fleet logistics to optimize sales and delivery processes that promote customer experience
  • Utilize reports and dashboards to provide feedback to management on strategic direction, as well as execute process management changes
  • Keep executive leadership informed through a regular cadence of emails and calls
  • Help control expenses, including staffing, supplies, and services

Strategic Business Planning
  • Build strong relationships with key stakeholders across real estate, charging, marketing, government affairs, retail operations, recruiting, HR, financial operations, and service to develop a market strategy
  • Develop commercial awareness of market and partner with local communities, businesses, and Tesla owners to create opportunities for growth
  • Collaborate with business partners to execute strategy for marketing initiatives, charging infrastructure, delivery center logistics, and real estate expansion
  • Lead conversation to provide consistent feedback to internal teams regarding sales processes, capacity, throughput, and errors
  • Perform additional responsibilities as assigned by management to meet business needs

  • Bachelor’s Degree or equivalent required, and at least 10 years of experience leading large teams in a high-growth, service-focused industry with Multi-site experience
  • Demonstrated ability to inspire, influence, and hold teams accountable to achieve a common goal
  • Ability to prioritize, manage multiple projects, and adhere to business-critical deadlines
  • Innovative – unfazed by change, hungry to learn, resourceful
  • Driven – effective at using data, logic, and instincts to identify problems and execute solutions; Experience running complex processes using Lean or other techniques
  • Trustworthy – Passionate dedication and ethical approach to management and operations
  • Collaborative - Successful history of building relationships; evidence of being a well-respected, trusted partner, and someone others want to work with
  • Passion for Tesla’s mission to accelerate the world’s transition to sustainable energy
  • Excellent analytical, verbal and written communication, and sales skills
  • Prior P&L experience required
  • Ability to travel frequently
  • Must be able to stand or sit for 8 hours or more
  • Ability to work evenings and weekends

Employee Benefits
  • As a full time Tesla employee you will receive full benefits from day 1 for you and your dependents.
  • Kaiser and UnitedHealthcare PPO and HSA plans (including infertility coverage)
  • 3 medical plan choices with $0 paycheck contribution
  • Vision & dental plans (including orthodontic coverage)
  • Company paid Life, AD&D, short-term and long-term disability
  • 401(k), Employee Stock Purchase Plans, and other financial benefits
  • Employee Assistance Program, Paid Time Off, and Paid Holidays
  • Back-up childcare and employee discounts