Tesla

Project Specialist- Sacramento

Tesla

March 24, 2021

Sacramento, CA 95814, US


THE ROLE
The Project Specialist is responsible for handling several different work streams for customers and Energy projects to reach key milestones through system activation. This includes processing documentation, understanding technical design criteria for submission of utility applications, managing a pipeline of projects from initial creation to final utility and incentive program approval.
Within this role, the daily tasks include: following up on outstanding utility applications, responding to internal inquiries, keeping Tesla systems up to date with project information, interacting with various internal and external groups, and perform other related tasks to assist moving projects to completion.
This role requires vigilant attention to detail, consistent application of initiative and sound judgement to solve problems. The successful candidate is detail-orientated has keen organization skills and possesses an ability to deal with large volumes of different work streams with speed and accuracy.

RESPONSIBILITIES

  • Prepare, review, submit, and follow up on a high volume of documents for customers and their utility and incentive programs.
  • Analyze technical design plans and project details for job readiness for utility application
  • and installation or activation approvals.
  • Determine the correct paperwork per the product, utility or other regulating organizations.
  • Daily input of appropriate notes for all utility tasks, manage project status updates, and generate necessary reports to complete assignments
  • Phone and email communication with Tesla colleagues, customers, utility contacts, and incentive programs to ensure proper documentation is obtained or internal blockers are completed in a timely manner, and requirements are understood and communicated
  • Identify common issues and develop suitable solutions to incoming inquiries in a timely, efficient and professional manner
  • Suggest and participate in process improvements including better software utilization and automation, creating application templates, critical reporting and summarizing information for other departments
  • Research – conduct phone inquiries and web research to analyze and document interconnection requirements and processes for various states and utilities


REQUIREMENTS

  • Bachelor’s Degree or 1-3 years’ experience with process management
  • Extremely detailed and organized
  • Flexibility and ability to adapt to an ever-changing environment
  • Great problem-solving skills and good judgment around when to escalate issues to
  • managers if necessary
  • Excellent written and verbal communication skills
  • Ability to communicate with customers and external contacts via Phone, Email, SMS and other platforms
  • Excellent customer service skills required
  • Regular, reliable and predictable attendance required
  • Ability to work well with others in a collaborative team environment
  • Have a sense of urgency and thrive in a fast-paced environment
  • Effectively prioritize, multi-task, and manage time well
  • Proficient with desktop applications such as Adobe Acrobat, MS Office, MS Excel, and
  • Internet Explorer is required
  • Ability to maintain and build a good relationship and reputation with external vendors /Utilities and internal departments
  • Must be capable of working at a desk for the entire work day
  • Patient, calm, and have a positive demeanor
  • Prior experience in the energy sector is a plus
  • Prior experience with customer service is a plus

For CA:
Employee Benefits
  • As a full time Tesla employee you will receive full benefits from day 1 for you and your dependents.
  • Kaiser and UnitedHealthcare PPO and HSA plans (including infertility coverage)
  • 3 medical plan choices with $0 paycheck contribution
  • Vision & dental plans (including orthodontic coverage)
  • Company paid Life, AD&D, short-term and long-term disability
  • 401(k), Employee Stock Purchase Plans, and other financial benefits
  • Employee Assistance Program, Paid Time Off, and Paid Holidays
  • Back-up childcare and employee discounts

For non-CA:
Employee Benefits
  • As a full time Tesla employee you will receive full benefits from day 1 for you and your dependents.
  • UnitedHealthcare PPO and HSA plans
  • 2 medical plan choices with $0 paycheck contribution
  • Vision & dental plans (including orthodontic coverage)
  • Company paid Life, AD&D, short-term and long-term disability
  • 401(k), Employee Stock Purchase Plans, and other financial benefits
  • Employee Assistance Program, Paid Time Off, and Paid Holidays
  • Back-up childcare and employee discounts