Tesla

Parts Advisor, 2nd Shift (3pm - 12am) - Buena Park, CA

Tesla

April 13, 2021


The Role
This role will be on a 2nd shift (3:00pm - 12:00am, and subject to change based off service center).
Tesla Motors is looking for an experienced Parts Advisor to work on one of the most progressive vehicle brands in the world. This position requires a significant amount of customer interaction, so the ideal candidate will not only possess the customer service acumen, but also the ability to provide a basic level of technical support service. The role will require travel as needed and directed by management. If you are interested in becoming a part of an excellent service team supporting the latest EV technology, we are interested in hearing from you.
Responsibilities
  • Assist Tesla Body Shops with parts related questions via email and phone
  • Effectively communicate estimated parts ship and arrival time, and provide support for technical parts questions
  • Follow up with body shop members on parts order and ensure complete satisfaction
  • Work closely with Tesla's internal teams to improve processes and provide feedback.
  • Accurately record parts transactions and data into Dealer Management System-attention to detail is critical
  • Prioritize and efficiently manage a high volume of work, and meet deadlines
  • Maintain daily metric goals.
  • Perform other duties as needed

Requirements
  • 1-3 years of experience in the automotive industry
  • Degree or Certificate from a University program in Automotive Technology a plus
  • Internal Tesla candidates must have experience using WARP Drive
  • Knowledge of methods, techniques, parts, tools, and materials used in the repair of vehicles
  • Ability to work in a fast-paced environment, strong organization skills, problem-solving aptitude
  • Ability to adhere to performance metrics including: CSI, department goals
  • Proficient with Microsoft Office Suite, Enovia, CATIA, CAD or other PLM system experience is a plus
  • Strong written and verbal communication skills as well as the ability to follow instructions required
  • Dealer automotive service experience a plus
  • Must be 18 years or older

Employee Benefits
  • As a full time Tesla employee you will receive full benefits from day 1 for you and your dependents.
  • Kaiser and UnitedHealthcare PPO and HSA plans (including infertility coverage)
  • 3 medical plan choices with $0 paycheck contribution
  • Vision & dental plans (including orthodontic coverage)
  • Company paid Life, AD&D, short-term and long-term disability
  • 401(k), Employee Stock Purchase Plans, and other financial benefits
  • Employee Assistance Program, Paid Time Off, and Paid Holidays
  • Back-up childcare and employee discounts

Job Type: Full-time
Benefits:
  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance

Schedule:
  • 8 hour shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekends

Experience:
  • Automotive service: 2 years (Preferred)

Work Location:
  • One location

Company's website:
  • https://www.tesla.com/careers/search/job/parts-advisor-2nd-shift-3pm-12am-buena-park-ca-85109

Work Remotely:
  • No

COVID-19 Precaution(s):
  • Remote interview process
  • Personal protective equipment provided or required
  • Social distancing guidelines in place
  • Sanitizing, disinfecting, or cleaning procedures in place