Network Operations Specialist, Charging Infrastructure


April 23, 2021

The Role
The Network Operations Specialist role supports the North America Supercharger Operations team responsible for ensuring the growing Supercharger Network offers an optimal charging experience. This dynamic role focuses on relationship management and leads a variety of initiatives that improve network operations and the charging experience for our customers working with internal and external teams.
  • Serve as a Supercharger relationship manager for site hosts and business partner for internal cross-functional teams
  • Act as the charging team’s first point of escalation with site hosts for questions or concern
  • Responsible for site host communications about new opportunities and programs
  • Work with internal teams on optimizing site performance
  • Help create scalable, robust processes which support the charging team’s business goals
  • Key planner and executor for special projects and events throughout the network

  • Bachelor's degree in a relevant field of study is preferred, but not required
  • Previous experience working with account management, real estate asset management or development is preferred but not required
  • Experience coordinating in fast-paced environments and teams
  • Ability to manage multiple projects with an eye for efficiency and priority
  • Superb communication skills
  • Ability to perform well under pressure
  • Ability to anticipate challenges and solve before they become costly to correct
  • Highly energetic personality, with a flexible attitude towards critical tasks
  • Previous experience in a customer facing role
  • Ability to execute in occasional stressful circumstances
  • Proficient with Microsoft Outlook, Excel, PowerPoint, Word

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Employee Benefits
  • As a full time Tesla employee you will receive full benefits from day 1 for you and your dependents.
  • Kaiser and UnitedHealthcare PPO and HSA plans (including infertility coverage)
  • 3 medical plan choices with $0 paycheck contribution
  • Vision & dental plans (including orthodontic coverage)
  • Company paid Life, AD&D, short-term and long-term disability
  • 401(k), Employee Stock Purchase Plans, and other financial benefits
  • Employee Assistance Program, Paid Time Off, and Paid Holidays
  • Back-up childcare and employee discounts