Tesla

Installation Quality Specialist, Solar Roof

Tesla

April 1, 2021

Riverside, CA, US

Job Description
The Installation Quality Specialist (IQS) will be the critical link between Solar Roof field installations, local operations and operations leadership, Channel account managers, and the Solar Roof Training and Quality Program Managers. They will be the primary local agent in a positive feedback loop to improve and maintain installation quality in the region through data collection and direct communication and interaction with operations and installation crews.
The primary function of the IQS is to perform “in Progress” and “Final” Installation Quality (IQ) Inspections and/or On-the-Job-Trainings (OJT’s) with Direct and Certified installers in all markets. Inspections/trainings will be conducted according to the published Tesla Energy Quality Standards, and all captured data will be entered into the Quality audit database for real-time reporting and sharing within and among all channels.
The IQS will also work with their regional and national Quality Managers to create reports and content based on recent findings which will be presented to managers, individual crews, or entire offices/partnering companies on a regular basis through Warehouse Talks and meetings. The IQS will also be available to assist with the launching of new offices or new crews, or to work with crews or offices that may be falling behind or having other systemic issues. Also, the IQS will be an essential part of field testing and launching new products at the local level.
The Installation Quality Specialist must lead by example and provide the proper messaging and tone to their teammates and colleagues in Direct and Certified Installation Field Operations. This includes following all safety policies and installation best practices, and providing best-in-the-world customer service. This also means serving as a field-facing ambassador who represents Tesla’s company culture and values, and who fosters a team spirit and supportive atmosphere for all employees. The IQS will be instrumental in creating and maintaining a culture of quality within their region. It is necessary that they behave transparently, are self-directed, and believe in Tesla’s cause and vision for achieving it.
As a representative of the Quality team, it is critical that the IQS shares the tools and messaging formulated by their local teammates, manager, and HQ-based quality team.
Responsibilities

  • Perform IQ audits on the maximum number of Solar Roof installations and compile data based on the Quality Standards and Best Practices
  • Work with new or troubled crews/offices to implement Best Practices and Quality Standards: field work, targeted trainings, Warehouse Talks on pertinent quality subjects driven by quality data trends and observations
  • Regularly visit assigned Field Offices and present feedback directly to crews and Management
  • Serve as a valued resource and Subject Matter Expert on installation, commissioning, and troubleshooting
  • Participate in pilot programs to deploy new products or processes and provide clear feedback to IQM and HQ team
  • Act as the HQ operations team representative to spearhead new product deployment efforts in the region

Requirements

  • Minimum 3 years of Solar or Roofing experience
  • Extensive knowledge of Energy Products installation practices
  • An eye for detail and understanding of quality and long-term performance of installed systems
  • Computer proficiency – Microsoft Office Suite, SharePoint
  • Strong interpersonal skills and the ability to navigate and effectively manage professional relationships within the Quality Department and outside of the Quality Department
  • Enthusiasm for developing public speaking skills
  • Excellent written and verbal communication skills required
  • Excellent customer service skills required
  • Regular, reliable and predictable attendance required
  • Ability to work well with others in a collaborative team environment
  • Must be able to successfully pass a pre-employment criminal screen. Additional pre-employment driving and drug screens may be required based on job responsibilities
  • Excellent written and verbal communication skills required
  • Excellent customer service skills required
  • Must be able to successfully pass a pre-employment criminal screen. Additional pre-employment driving and drug screens may be required based on job responsibilities