Tesla

Desktop Support Technician (Bay Area, CA)

Tesla

March 19, 2021

San Jose, CA, US


The Role
Tesla is currently seeking a highly technical Desktop Support Technician to join our team in San Jose, CA. The IT Services position within the IT Operations team will be on the front lines of Tesla’s IT systems support. As the face of IT, the Desktop Support Technician must have strong technical troubleshooting abilities, excellent communication skills and be willing to interface with a combination of both technical and non-technical departments. The primary task of this position will be to troubleshoot and resolve endpoint issues, install and support the systems, and assist with the day-to-day operations for Tesla’s global IT infrastructure to provide for the growth of Tesla’s initiatives.
Responsibilities
  • Provide onsite and remote support for Tesla organization, responsible for troubleshooting and resolution of computer and mobile device hardware and software issues, telephony, printers and networking intermediate knowledge of computer applications
  • Working with Backups, Active Directory, Exchange, and Windows server environments
  • Working with ECM, Imaging, packaging, scripting – Python or PowerShell
  • Working with enterprise remote imaging and administrative tools including SCCM, JAMF
  • Maintaining and working with wireless technologies, LAN, VPN, DSL
  • Create, edit, and improve technical articles and other procedures for systems at Tesla
  • Working with the team lead, elevated set of permissions to address more challenging work within active directory, office 365
  • Supporting senior level executives on a daily basis
  • Performing in compliance with policy guidelines and within time frames as defined in the team’s SLAs and/or project requirements
  • Troubleshooting Windows 10, Mac OS, iOS & Android mobile operating systems
  • Provide mentorship and guidance to lower level helpdesk technicians
  • Ability to research and grasp technical information across multiple tools while talking with customers
  • Ability to establish priorities and manage workload effectively and efficiently


Requirements

  • Minimum of 4 years of experience with desktop support experience
  • Minimum of 4 years of experience within a Windows and Mac environment, some Linux is preferred
  • AS or BS degree in information technology, computer science, etc. is preferred
  • Excellent customer service skills, strong attention to details with excellent follow up is preferred