Customer Service Representative (Collision) - Pomona, CA


September 15, 2021

The Role
The Tesla Body Repair Program is seeking a Collision Repair Customer Support Specialist to work on one of the most progressive vehicle brands in the world. This position will involve supporting the Internal Body Shop in all aspects of its Authorized Collision Program.


  • Work scheduling maintenance
  • Liaison between Customer Claim Specialists and the Body Shop
  • Vehicle arrival preparation
  • WARP and CCC administration arrival
  • Customer communication and expectation
  • Rental coordination and hand off
  • Vehicle status updates
  • Material and supplies reordering
  • Repair review and delivery
  • Perform other related duties as assigned


  • 3-5 years of experience in the collision industry.
  • High school diploma or equivalent; Certificate from Vocational School in Collision Repair preferred.
  • Valid Driver’s License and a good driving record with at least 2 years of driving experience and insurable.
  • Excellent written and verbal communication skills as well as the ability to follow instructions.
  • Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public.
  • Microsoft Office experience preferred.
  • Must be willing to train others
  • Must be comfortable working in a collision shop environment
  • Ability to work independently in limited supervision environments.
  • Must be at least 18 years of age

Employee Benefits

  • As a full time Tesla employee you will receive full benefits from day 1 for you and your dependents.
  • Kaiser and UnitedHealthcare PPO and HSA plans (including infertility coverage)
  • 3 medical plan choices with $0 paycheck contribution
  • Vision & dental plans (including orthodontic coverage)
  • Company paid Life, AD&D, short-term and long-term disability
  • 401(k), Employee Stock Purchase Plans, and other financial benefits
  • Employee Assistance Program, Paid Time Off, and Paid Holidays
  • Back-up childcare and employee discounts