Case Manager, Litigation


April 4, 2021

Fremont, CA, US

As a Case Manager in the Litigation Department, you will be responsible for managing, evaluating, negotiating, and settling pre-litigation and litigation consumer matters for both vehicle and energy products. This role requires you to work in an autonomous capacity, but also closely with diverse stakeholder groups such as litigation attorneys and paralegals, and other relevant business partners, to resolve high-risk consumer cases. You will be engaged in various aspects of pre-litigation correspondence including those with customers, attorneys, and governing entities.
  • Manage fast pace, high volume, pre-litigation consumer case docket.
  • Evaluate merits of case with consideration for both legal and financial exposure in light of the customer experience.
  • Negotiate with attorneys and customers based on case facts to achieve favorable outcomes by leveraging expertise with Tesla contracts and products.
  • Identify and prepare witnesses for small claims cases.
  • Draft Manufacturer’s Response Forms for warranty arbitrations, entity complaints (e.g. Attorney General’s Office, Department of Consumer Affairs, Department of Consumer Protection, etc.), legal letters in response to attorney demand letters, and settlement agreements.
  • Manage and handle early stages of arbitration, including pro per arbitrations and vehicle warranty arbitrations.
  • Develop and manage the relationship with all regulatory entities.
  • Maintain a positive and professional demeanor during all colleague, customer, attorney, and entity communication.
  • Work with diverse stakeholder groups (Legal, Sales, Services, Operations, Supply Chain, Engineering, Finance, Internal Audit, etc.) to provide high-level insights and make practical recommendations.
  • Champion process re-engineering by challenging the status quo of current processes and suggesting improvements or alternatives based on litigation trends.

  • Bachelor’s Degree and/or 4+ years in litigation, customer service, or related position.
  • Experience working under pressure in a fast-paced environment while consistently meeting standards for productivity and quality.
  • Demonstrated ability to work as a flexible and effective team member.
  • Exceptional interpersonal communication skills, both written and verbal.
  • Deadline-driven and ability to multitask.
  • Data analysis, problem solving, and project management skills.
  • Demonstrates strong leadership skills (i.e. ability to take charge, has confidence to interact with all levels, can set objectives, will drive results and is a team player).